Dairy Queen Grill & Chill

4.0
698 reviews
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Business Details

1847 Lincoln Way E, South Bend, IN
46613-3422, United States
(574) 287-3952
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1847 Lincoln Way E, South Bend, IN
46613-3422, United States

Hours

Reviews

4.0
698 reviews
5 stars
355
4 stars
173
3 stars
67
2 stars
27
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

While some customers enjoyed the food, others noted issues with temperature, freshness, and portion sizes, often citing high prices for the quality received.

Cleanliness

The restaurant was generally noted for its cleanliness, with some customers appreciating the atmosphere.

Staff Training

Several reviews indicated a need for better training among staff, particularly in handling orders and customer service.
  • AW
    Ari Winslow
    1 day ago
    1.0
    It’s always been hit or miss here but this last experience was just crazy to me we were confused on a coupon and instead of helping us the MANAGER was extremely rude and talked to us like we we’re stupid instead of explaining our question it’s crazy how bad the staff is here constantly I had one slam the window in my face this managers name is ROSE btw
  • DR
    DB Ryan
    Oct 12, 2025
    3.0
    The girl on duty messed up every part of the order price, but then accidentally gave me more change then we as required, so I guess it was a wash. I wish the signage would come down for flavors they don't have (I'm the talking to you, sign for Maple Cookie flavored milkshakes)
  • JC
    Julian Chamberlain
    Aug 22, 2025
    1.0
    I just had went through the drive thru, and after getting my food for the first time, I thought everything was perfectly fine as it always had been when coming through. HOWEVER, I was wrong I got a sauced and tossed 6 piece box, and I was given three. Not a big deal, everyone makes mistakes however when I came back they TOOK my box inside back through the kitchen, I’m ServSafe certified, that’s a HUGE health code violation. I’m sick, I have a nasty cold and now my germs have been spread through that kitchen. So anyone who needs to know BE WARNED. Who knows how many outside germs they brought into their kitchen before making you food.
  • CF
    Cindy Fox
    Aug 20, 2025
    4.0
    Food is good but pricey. Small drink was $2.70, small ice cream cone $3.69.
  • TT
    TheGuyBehindYuu
    Jul 5, 2025
    5.0
    I have been to many dairy queens but this one has very well mannered staff clean atmosphere and the food was on point
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food is served at Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill serves classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.

What are the opening hours for Dairy Queen Grill & Chill?

It is open from 11:00 AM to 9:00 PM Monday to Thursday and Sunday, and until 9:30 PM on Friday and Saturday.