Customers frequently reported long wait times, inattentive staff, and incorrect orders, leading to frustration.
Food Quality
While some customers enjoyed the food, many expressed disappointment with the quality and portion sizes of items like blizzards and chicken strips.
Staff Friendliness
Some reviews highlighted friendly and caring staff, but others noted rudeness and lack of professionalism from certain employees.
Cleanliness and Atmosphere
The establishment was generally described as clean, but there were complaints about the dining area and outside trash.
Operational Hours
Customers were confused about closing times, with reports of the establishment closing earlier than advertised.
AK
Alicia Krista
1 day ago
5.0
We eat here way too often bc it's close to where we live and it's the best service of any fast food near us. It doesn't matter if there's a long line-- you'll get thru faster and with everything actually correct in your order. The employees here are always very polite and friendly as well.
MP
Melissa Palma-Diaz
4 days ago
2.0
Food is good and normally I have an amazing experience with the workers but every time managers make my food they are stingy and rushing setting a bad example for the other workers.
BF
Bernarded FPV
Dec 27, 2025
1.0
Very poorly run establishment. I blame the management.
CB
Colin Betts
Dec 21, 2025
2.0
M h u
AD
Alex Dlugosz
Dec 16, 2025
5.0
handled our unexpectedly large party in the evening very well with great food and service
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
Dairy Queen Grill & Chill is open from 10:30 AM to 10:00 PM Monday through Thursday, and until 10:30 PM on Fridays.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and equipped for kids?
Yes, the restaurant is family-friendly, has booster seats, high chairs, and is welcoming to children.
Can I find outdoor seating and WiFi at Dairy Queen Grill & Chill?
Yes, there is outdoor seating available and the restaurant provides free WiFi.
What are some of the signature menu items at Dairy Queen Grill & Chill?
Signature items include Blizzard® Treats, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, and shakes & malts.
Where is Dairy Queen Grill & Chill located?
It is located at 3907 S Michigan St, South Bend, IN 46614-2541, USA.
How can I order food in advance from Dairy Queen Grill & Chill?
You can order online for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/12939/.
Are there any nearby ice cream shops to Dairy Queen Grill & Chill?
Yes, nearby is Orange Julius, which is also an ice cream shop, perfect for exploring more treats in the area.
What dining options are near Dairy Queen Grill & Chill for a family meal?
Honker's Family Restaurant is nearby and serves American cuisine, offering another family dining option close to Dairy Queen.
Where can I find automotive services near Dairy Queen Grill & Chill?
Several automotive dealers and services such as R&B Car Company, Wheeler Dealer Sheler, and Discount Tire are located near Dairy Queen, useful if you need vehicle assistance while visiting.