Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
4836 W Western Ave, South Bend, IN
46619-2308, United States
Hours
Reviews
3.7
418 reviews
5 stars
189
4 stars
86
3 stars
42
2 stars
24
1 star
77
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times, incorrect orders, and poor service from staff, indicating a need for better training and management.
Food Quality
Feedback on food quality was mixed, with some enjoying the ice cream and certain meals, while others complained about cold food and incorrect orders.
Pricing Concerns
Several reviews mentioned high prices for food items, leading to dissatisfaction regarding value for money.
Cleanliness
There were multiple mentions of cleanliness issues, particularly in the dining area and restrooms, which negatively impacted customer experiences.
Positive Staff Interactions
Despite the issues, some customers praised specific staff members for their friendliness and helpfulness, indicating potential for good service.
- JRJaciell RodriguezJan 3, 20261.0I found a hair in my food
- TTTwistedGripNov 10, 20252.0I just cannot get over what dairy Queen has become, Not even a true flame broiled hamburger no more, prices four times the amount it used to be, The chicken baskets are now called bread baskets tasteless way way overpriced
- JCJan CarawaySep 25, 20255.0Just stopped by this afternoon for a box of Buster Bars in the drive thru. Very nice lady at the window.
- ALA LSep 15, 20255.0The service in the drive thru was amazing. Shout out to the girl who was working it. Whoever made my Oreo cheesecake blizzard. Props because that was the best one I have ever had! Perfection!
- LSLillie SmithApr 18, 20211.030 minute wait for shake chicken bites and slushy. AND THE KUD WAS SCRATCHING HIS HAIR...I asked the Manager to make my Shake.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the main menu items at Dairy Queen Grill & Chill in South Bend?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, and Grillburgers®.
Where is Dairy Queen Grill & Chill located in South Bend?
It is located at 4836 W Western Ave, South Bend, IN 46619-2308, USA.
What are the operating hours for Dairy Queen Grill & Chill on weekdays?
From Monday to Thursday, it is open from 11:00 AM to 10:00 PM; on Friday, it is open from 11:00 AM to 10:30 PM.
Does Dairy Queen Grill & Chill have drive-thru and outdoor seating available?
Yes, it offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly and welcomes children, providing booster seats and high chairs.
Can I order food online or use a mobile app for deals at Dairy Queen Grill & Chill?
Yes, you can order online at their website and download their app for exclusive mobile deals and rewards.
Does Dairy Queen Grill & Chill provide free WiFi and restroom facilities?
Yes, the location offers free WiFi and has restroom facilities available for customers.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit Los Humildes Mexican Restaurant, Little Caesars Pizza, and the Victory Clinic for medical needs.
Are there any nearby stores where I can shop while visiting Dairy Queen Grill & Chill?
Yes, Dollar General and Dollar Tree discount stores are close by for shopping needs.
Which nearby services might be useful for customers visiting Dairy Queen Grill & Chill?
Nearby services include Metro by T-Mobile and Cricket Wireless for mobile needs, and Phillips 66 Gas and CITGO for refueling your vehicle.