Taco Bell

3.6
254 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1810 N. Riley in Shelbyville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1810 N. Riley, Shelbyville, IN
46176, United States

Hours

Reviews

3.6
254 reviews
5 stars
106
4 stars
49
3 stars
38
2 stars
12
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude service and incorrect orders, particularly during late shifts.

Food Quality

Many reviews highlighted poor food quality, including stale items and incorrect ingredients.

Cleanliness

The restaurant's cleanliness was a major concern, with multiple reports of dirty tables and unsanitary conditions.

Order Accuracy

Numerous customers experienced issues with order accuracy, often receiving incorrect or incomplete orders.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and noted positive experiences with food quality at certain times.
  • PK
    Paul Kilbourne
    Nov 13, 2025
    5.0
    Great food and service. The person at drive thru did all of the additions to a cheese roll up to make me mexi melts! I love it when the workers help you to get what you really want. Thanks!
  • CM
    Christina Muhammad
    Nov 10, 2025
    1.0
    We went in the restaurant and ordered a to go order. We were given cold nacho fries. My husbands chalupa supreme had maybe a teaspoon of meat, no tomatoes, or sour cream. I had a Cantina chicken bowl, it hardly had any chicken (2 pieces). And the chicken was dried out. There was no mild sauce in the building. They said they were out. Trying to get the servers attention….they were ignoring us. And then laughed when we stated our issue. We did not recieve the Cinnabon delights that we paid for. And our money wasn’t refunded. Horrible customer service, with a don’t care attitude.
  • SH
    Samantha Hill
    Nov 9, 2025
    1.0
    My family ordered about $30 worth of food. Upon arriving to the pickup window and getting our food, we were missing 1 hard chicken taco, 1 chili cheese burrito, and 2 cheese sauces. Not much money, but missing from our order nonetheless. We offered to give the bags back to the employees so they could see what we were missing. The, what I assume is the manager, YELLED at us, telling us that she personally bagged the items, and that there was no way we were missing any items. We explained to her what we were missing, showed her what we had, and again explained what we were missing. She VERY rudely cut me off in the middle of elaboration, demanded our bags of food back, and told me that she would prefer to administer a full refund instead of correcting the situation with us. Mind you, I have 2 receipts. The receipt we originally got was LESS than the “refund” they administered to the original form of payment for our order. I asked why that was, and got the window slammed on me. Please review the cameras, if there are any. I have photos of both receipts, from the original receipt and the refund receipt. I am happy to provide an image of both receipts. Somewhere along the lines, there was a severe “mess up” on an employee’s end. This is severely disappointing and better leadership needs to be had within this location. Being yelled at in a drive through is unacceptable, especially when accountability could’ve been held on Taco Bell’s end. I’m wiling to speak on my experience at the location if more details are needed.
  • DD
    Daniel Duffy
    Nov 1, 2025
    1.0
    I eat a lot of Taco Bell. Probably significantly more than the average person. As a result, I've been to many different Taco Bell locations. Yet in all that time, this is the only one I've been to that displays the level of shameless bootlicking it takes to not fill your drink all the way up when you order it with no ice. Keep slurping fellas. I'm sure one day corporate will pat you on the head and call you a good boy.
  • KH
    Kaleb Hill
    Oct 16, 2025
    3.0
    Chick with the blue hair is a liability. Talked with her friends in the drive thru instead of working, wearing gloves handling money, cards and food without changing gloves.

Frequently Asked Questions About Taco Bell

What are the operating hours for the Taco Bell drive-through in Shelbyville?

The drive-through is open Monday to Thursday and Sunday from 9:00 AM to 3:00 AM, and Friday to Saturday from 9:00 AM to 4:00 AM.

Where is Taco Bell located in Shelbyville?

It is located at 1810 N. Riley, Shelbyville, IN 46176, USA.