Taco Bell

3.6
260 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1810 N. Riley in Shelbyville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1810 N. Riley, Shelbyville, IN
46176, United States

Hours

Reviews

3.6
260 reviews
5 stars
109
4 stars
49
3 stars
39
2 stars
12
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as stale items, incorrect ingredients, and missing components.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables and restrooms.

Order Accuracy

A significant number of reviews mentioned problems with order accuracy, including missing items and incorrect orders.

Positive Experiences

Despite the negative feedback, some customers praised specific employees and had positive experiences with food quality and service.
  • JH
    Jacquelynn Howell
    Dec 27, 2025
    5.0
    This is my favorite Taco Bell in town. The people are nice, the food is always cooked and I've RARELY had an incorrect order. I recently went to the one by rural king and it reminded me why the one by Casey's is my favorite in a horrifying way.
  • ET
    Elyse Theobald
    Dec 18, 2025
    1.0
    You never get what you order and the drinks are not right. Worst take out place in Indiana. I’m done with this Taco Bell. Needs better training and better management.
  • PF
    PROP-WASH FPV
    Dec 7, 2025
    1.0
    Worst Taco Bell I've ever been to there is almost no meat on any of the items I ordered.
  • CM
    Christina Muhammad
    Nov 10, 2025
    1.0
    We went in the restaurant and ordered a to go order. We were given cold nacho fries. My husbands chalupa supreme had maybe a teaspoon of meat, no tomatoes, or sour cream. I had a Cantina chicken bowl, it hardly had any chicken (2 pieces). And the chicken was dried out. There was no mild sauce in the building. They said they were out. Trying to get the servers attention….they were ignoring us. And then laughed when we stated our issue. We did not recieve the Cinnabon delights that we paid for. And our money wasn’t refunded. Horrible customer service, with a don’t care attitude.
  • SH
    Samantha Hill
    Nov 9, 2025
    1.0
    My family ordered about $30 worth of food. Upon arriving to the pickup window and getting our food, we were missing 1 hard chicken taco, 1 chili cheese burrito, and 2 cheese sauces. Not much money, but missing from our order nonetheless. We offered to give the bags back to the employees so they could see what we were missing. The, what I assume is the manager, YELLED at us, telling us that she personally bagged the items, and that there was no way we were missing any items. We explained to her what we were missing, showed her what we had, and again explained what we were missing. She VERY rudely cut me off in the middle of elaboration, demanded our bags of food back, and told me that she would prefer to administer a full refund instead of correcting the situation with us. Mind you, I have 2 receipts. The receipt we originally got was LESS than the “refund” they administered to the original form of payment for our order. I asked why that was, and got the window slammed on me. Please review the cameras, if there are any. I have photos of both receipts, from the original receipt and the refund receipt. I am happy to provide an image of both receipts. Somewhere along the lines, there was a severe “mess up” on an employee’s end. This is severely disappointing and better leadership needs to be had within this location. Being yelled at in a drive through is unacceptable, especially when accountability could’ve been held on Taco Bell’s end. I’m wiling to speak on my experience at the location if more details are needed.

Frequently Asked Questions About Taco Bell

What are the operating hours for the Taco Bell drive-through in Shelbyville?

The drive-through is open Monday to Thursday and Sunday from 9:00 AM to 3:00 AM, and Friday to Saturday from 9:00 AM to 4:00 AM.

Where is Taco Bell located in Shelbyville?

It is located at 1810 N. Riley, Shelbyville, IN 46176, USA.