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Jimmy John's

3.7
(257 reviews)
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Business Details

2400 Marketplace Blvd, Shelbyville, IN
46176, United States
(317) 604-5072
https://locations.jimmyjohns.com/in/shelbyville/sandwiches-3008.html

About

Sandwich Restaurant

Location

Jimmy John's
2400 Marketplace Blvd, Shelbyville, IN
46176, United States

Hours

Reviews

3.7
257 reviews
5 stars
120
4 stars
50
3 stars
28
2 stars
18
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Food Quality

While many praised the sandwiches for being fresh and tasty, there were also complaints about incorrect orders and missing items.

Staff Attitude

Feedback on staff was mixed; some customers highlighted friendly and helpful service, while others reported rudeness and unprofessional behavior.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, particularly in the bathrooms, which detracted from the overall experience.

Operational Challenges

Customers noted frequent issues with availability, such as running out of bread and limited delivery options, impacting their ability to order.
  • LT
    Lucas Thurman
    Jan 17, 2026
    5.0
    A manager named Quin helped me order the right food! The food was great GIVE THAT GIRL A RAISE!
  • TM
    Tammy Martin
    Dec 29, 2025
    2.0
    They never answer the phone. Our company places large orders all the time but this is going to end of this issue is not taken care of
  • AR
    Andrea Ramirez
    Dec 14, 2025
    3.0
    Went through the drive thru ordered my two meals. They keep only filling my drinks half full. The fizz does not mean it’s filled up. This is the 2nd time JJ
  • BM
    Brandy Moore
    Nov 18, 2025
    5.0
    The service was great!!! I ordered my meal online and went to pick it up. When I received it I realized they had made my order wrong. I called and spoke to a worker and she was very sweet and helpful!!! She corrected my order very quickly and was super friendly about it! Shout out to Quinlan for being so helpful, understanding, and sweet!!!! I’d come back to see you anytime!!!! Thank you!
  • JS
    j sasser
    Nov 16, 2025
    5.0
    Good food great service
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Brand Certified Facts from Jimmy John's

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