Jimmy John's

3.7
256 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2400 Marketplace Blvd, Shelbyville, IN
46176, United States

Hours

Reviews

3.7
256 reviews
5 stars
119
4 stars
50
3 stars
28
2 stars
18
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, with several instances of long wait times for orders, contradicting the brand's 'freaky fast' promise.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, leading to customer dissatisfaction.

Staff Friendliness

While some customers praised the friendly and helpful staff, others reported rude service and unprofessional behavior.

Cleanliness Issues

Several reviews mentioned cleanliness problems, particularly in the bathrooms, which affected the overall dining experience.

Food Quality

The food quality received mixed reviews, with some customers enjoying the sandwiches while others found them lacking or inconsistent.
  • TM
    Tammy Martin
    Dec 29, 2025
    2.0
    They never answer the phone. Our company places large orders all the time but this is going to end of this issue is not taken care of
  • AR
    Andrea Ramirez
    Dec 14, 2025
    3.0
    Went through the drive thru ordered my two meals. They keep only filling my drinks half full. The fizz does not mean it’s filled up. This is the 2nd time JJ
  • BM
    Brandy Moore
    Nov 18, 2025
    5.0
    The service was great!!! I ordered my meal online and went to pick it up. When I received it I realized they had made my order wrong. I called and spoke to a worker and she was very sweet and helpful!!! She corrected my order very quickly and was super friendly about it! Shout out to Quinlan for being so helpful, understanding, and sweet!!!! I’d come back to see you anytime!!!! Thank you!
  • JS
    j sasser
    Nov 16, 2025
    5.0
    Good food great service
  • KM
    K Mead
    Sep 28, 2025
    1.0
    Wow. Wrong order. No paper towels in bathroom. But the worst of all was an incident with the clogged ice machine. When I alerted David to the problem he responded with, “Just treat it like your spouse who’s not listening to you,” and banged on it with his fist. A domestic violence joke in front of me and my 7 year old daughter? Extremely unprofessional and classless. Do better.