Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.8
1,059 reviews
5 stars
425
4 stars
289
3 stars
183
2 stars
57
1 star
105
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including cold, burnt, and improperly prepared items, as well as instances of mold.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.
Inconsistency
The restaurant's performance varied significantly, with some customers praising good food and service while others experienced major disappointments.
- TRTimothy Rush6 days ago4.0Good value today with use of coupon. $6.00 cheddar roast beef med fries and med drink. (Less tax) This is my normal go to sandwhich. Staff friendly and prompt. Dinning area clean and inviting.
- JQJames QuallsOct 18, 20251.0Went in the drive through today and the food wasnt right and the food that I did get(chicken strips) was over cooked and hard as a rock. This is one of the worst restaurants in the city of Shelbyville. All I want is good curly fries for the love of goodness.
- DNDon NicholasOct 15, 20255.0I go there often because the food is dependably good.
- TCTrevor ClabornOct 7, 20253.0It wasn't too bad except for the fact that my daughter's, my wife's, and I's sandwiches were made sloppy and messy, not to mention they completely forgot to give us my son's chicken nuggets! All the sandwiches and nuggets were the meal and large sized but when I got home, the fries sure didn't look large. So, we were shorted some there as well. MY WIFE AND I FELT SO BAD FOR OUR SON CAUSE THEY FORGOT HIS NUGGETS AND SHORTED HIS FRIES, SO THE POOR KID THOUGHT HE WASN'T GOING TO HAVE ANYTHING TO EAT, LUCKILY, I HAD ORDERED 2 SANDWICHES FOR MYSELF AND FRIES. SO, I ENDED UP HAVING TO SPLIT MY FOOD WITH HIM SO HE COULD EAT DINNER(WHICH I WOULD DO ANYDAY FOR MY FAMILY) We live 20-25 mins away from there, and yes I'm partially to blame for not doing a better job checking the food, but I didn't think there would have been any problems with the order considering there was only 1 other customer, besides me, that was there during that time frame at night.
- JWJ. WahlSep 27, 20251.0Absolutely terrible. Avoid at all costs. The lady at the counter ignored us after we made a point to say hi multiple times. Lost our business immediately. We can not believe there are other comments saying they were ignored as well.