Arby's

Reviews

• JS

  Joe Stevens

  5 days ago
  5.0
  Great food great service 90% of the time
• DP

  dylan powers

  Jan 14, 2026
  1.0
  This location should be embarrassed. The food wasn’t even the issue the district supervisor, either Michelle or Mina, was shockingly rude, cruel, and completely disrespectful to guests. I was picking up a DoorDash order and stood in the lobby for 15 minutes with zero acknowledgment. No greeting, no update, no one even spoke to me. After being ignored for that long, I finally went through the drive-thru just to get a response from someone. When I explained what happened and said, “I waited in the lobby for the DoorDash order for 15 minutes and nobody talked to me,” her response was hostile and condescending: “The order has only been here 13 minutes, not 15, and if they (DoorDash) have a problem with it they can call me.” She then refused to release the DoorDash food until I pulled up to the rail. making it very clear that her precious “timer” was more important than customer service, accountability, or basic human respect. Instead of apologizing for ignoring someone in the lobby, she argued over minutes and talked down to me. This is not leadership it’s arrogance. If this is how a district supervisor treats guests and delivery drivers, it explains exactly why this location is run so poorly. I will never return to this Arby’s, and I strongly recommend others avoid it unless you enjoy being ignored, disrespected, and treated like an inconvenience. I really hope someone in upper management gets this manager under control or she could lead that store into a lawsuit.
• BB

  Brittany Byrd (Britt)

  Nov 1, 2025
  1.0
  Waited 14 minutes for them to just take my order no cars in the drive-thru but too they left and I continued to wait one of the employees was outside fighting with. I’m guessing a girlfriend another employee had to come out and get them pure chaos and unprofessional. There’s never a reason to wait 15 minutes just to get your order taken.
• ML

  Michael Lang

  Sep 29, 2025
  1.0
  No one in the drive thru and too busy to take my order. Got sick of waiting at the speaker and left
• RS

  RiddleGirl Stinger

  Sep 14, 2025
  1.0
  Once again unable to order dine-in during normal business hours. (12:00 noon) We didn’t want to go through the drive through and sit in the car to eat so we had to go all the way to Sellersburg. Don’t bother dropping by, you’ll be disappointed, just go to Sellersburg.