Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.9
428 reviews
5 stars
233
4 stars
69
3 stars
32
2 stars
27
1 star
67
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported poor food quality, including cold, poorly prepared items and incorrect orders.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rude and unprofessional behavior.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, impacting the overall dining experience.
Service Speed
Customers frequently complained about slow service and long wait times, particularly during busy hours.
BB
Bobby
4 days ago
1.0
Ordered through the drive thru, pulled up to the window to pay and handed the gentleman card for payment. I asked if they can place blizzards in a paper bag instead of a drink carrier. The gentleman advised the female to place the blizzards in a paper bag and she rolled her eyes, like it’s a big hassle to remove from a drink carrier. This place needs to re-train their employees on customer service. Also, went in two weeks prior to purchase a cake and the service was horrible. This establishment is very stingy with any ingredients that are added to blizzards. Will never patronize this establishment ever again.
SH
Susan Holobowski
Feb 15, 2026
1.0
I have had problems before with their shakes being like drinking cold milk so today I said I’ll pay the extra price and ordered an extra thick shake……well on the way home I took a drink of it and just like cold milk. I called and the guy was very rude to me and said I had to bring the shake right back or he could not do anything about it. I told him I was already at home and he said I would have to bring this shake back right now or he could not give me another one. I told him I could not come back right now and that I would never come back there again!!!!!!!
RL
Rebecca Loslo
Feb 10, 2026
5.0
I bring my kids here regularly and we always look forward to seeing Christian working. He is so friendly and his customer service is always on point. Always a pleasure!
JJ
John
Feb 6, 2026
1.0
I had a really disappointing experience at this Dairy Queen. The food was terrible — poorly prepared, didn’t taste fresh, and definitely not what you expect from this chain. The restaurant itself looked dirty, which made the whole experience even worse and raised concerns about cleanliness.
On top of that, the owner was extremely nasty and unprofessional. Instead of addressing concerns or trying to make things right, they were rude and dismissive. Customer service matters just as much as the food, and this place failed on both.
I won’t be coming back and wouldn’t recommend this location to anyone.
RM
Ryan Mathews
Nov 25, 2025
3.0
So I ordered a 4 piece honey bbq tender basket with honey mustard and ranch, the lady who took my order repeated it back to me, got to the window paid had to pull up and wait about 5 minutes then I get home it’s just plain strips and no honey mustard 🤨🤬
It is located at 235 Highway 30, Schererville, IN 46375, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, the location has a drive-thru service for customer convenience.
Is the restaurant family-friendly and accessible for children?
Yes, it welcomes families, is good for kids, and provides high chairs for young children.
Can I order food online or use a mobile app for deals at Dairy Queen Grill & Chill?
Yes, you can order online via their website, and downloading the Dairy Queen app offers exclusive deals and mobile rewards.
Does Dairy Queen Grill & Chill have seating options?
Yes, there is both indoor and outdoor seating available at the restaurant.
Are restrooms available at Dairy Queen Grill & Chill?
Yes, the location provides restrooms for customers.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby, there is a Dunkin' for coffee and donuts, Burger King for additional fast food options, and Blue Rhino Propane Exchange if you need propane products.
How can I reach Dairy Queen Grill & Chill from local landmarks or places?
Dairy Queen Grill & Chill is near popular spots like Speedway gas station and Dunkin', which can serve as reference points when navigating to the restaurant.
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Certified March 01, 2026Yext Knowledge Graph
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