RW
Rebecca Warszalek
Dec 8, 2025
If I could give 0 stars I would. I should have known Tom was inconsiderate and flaky from the start when he showed up late to our meeting scheduled to review the venue. But myself, my mom, and my sister decided to give him the benefit of the doubt that day. We booked one half of the largest room they have here for my baby shower. This baby shower was incredibly special to us, as I had finally become pregnant after 3 losses, and we were excited to have a nice, big space to host a celebration. I found it very odd that we signed a literal piece of paper where he hand-wrote down our agreement for the day, and promised to mail my mom a copy of a real contract soon. About a month later, the contract never came. My mom called Tom, fearing we were being scammed, and he assured her he sent the contract and would send another. He lied. It never came.
My sister had an incredibly difficult time getting him on the phone as the day of my shower drew closer. He consistently did not answer or asked to call her back. He was supposed to reach out a week before the party to finalize guest numbers, food, table set up, etc. He never did. We had to call him numerous times. DESPITE going over these details with him when he finally did answer the phone, on the day of the shower, things were wrong. First of all, he gave us the WRONG room. My mom paid extra for the larger room. However, he double booked that room and lied, saying we didn't book it. Of course we had no real contract to go off of to prove this. I believe this is why he never sent one to begin with. Then there weren't the right amount of tables, and my sister/friends had to move them themselves to set them up. The linen colors were wrong. They didn't serve beverages with lunch until my sister found the ONE SERVER making rounds in our room and asked for them. The glasses given to us for the Mimosa bar were reused glasses from other people's parties. Tom hid the whole time. He never came to check on us. He knew what he did, and I hope he knows how wrong it was. Unfortunately, I fear this is a common occurrence at this venue. I DO NOT RECOMMEND working with him. Avoid Andorra Banquets if you want to work with an honest, reputable manager. Tom is unprofessional, a swindler, disrespectful, dishonest, and a coward. He should be ashamed of himself! I truly have no idea how there are so many good reviews on this webpage. I wouldn't be surprised if they are AI generated and fake. Please save yourself the heartache and look somewhere else for your venue.