Chipotle Mexican Grill

2.2
153 reviews
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Business Details

9525 Wicker Ave, Saint John, IN
46373, United States
(219) 351-7500
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle St. John is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
9525 Wicker Ave, Saint John, IN
46373, United States

Hours

Reviews

2.2
153 reviews
5 stars
36
4 stars
7
3 stars
6
2 stars
13
1 star
91

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, stale chips, and poor meat cuts.

Service Issues

Many reviews highlighted rude staff, poor customer service, and long wait times, especially during peak hours.

Cleanliness

The restaurant was often described as dirty, with unclean tables and a messy kitchen environment.

Portion Sizes

Numerous customers complained about small portion sizes compared to other locations, leading to dissatisfaction with value for money.

Management Concerns

Several reviews pointed to poor management practices, including staff behavior and operational inefficiencies.
  • RR
    Rob Rossiter
    3 days ago
    1.0
    This is by far the worst Chipotle I have been to and that includes many of the Chicago locations. Every single time something is wrong. Stale chips. Always out of toppings and protein. Rude employees. Portions wildly inconsistent. Missing entire items of an order. Employees focused on just about anything besides serving customers. And other incidents too long to type out here. It’s pretty impressive how consistently terrible this location is.
  • EE
    Epic Meowth (EpicMeowth)
    Nov 15, 2025
    5.0
    Went here late at night expecting bad service but the staff was super friendly and they gave me great portions. David, Antonio, Nate, Miguel were all super friendly. Keep up the great work
  • DC
    DANILO CUCUZ
    Nov 15, 2025
    5.0
    David, Antonio, Nate, and Miguel were amazing. They are truly the greatest staff at a chipotle that I’ve ever been from. They filled my bowl to the brim and made me giggle. They should get a raise right now.
  • AG
    Arianna Gutierrez
    Nov 5, 2025
    1.0
    I have tried this location so many times and they always mess up my order EVERY SINGLE TIME. I would make the hike to Dyer location 100% because this place actually sucks. The people aren’t friendly and they always get my food wrong. Go to Dyer instead!!!! Just shut this place down at this point.
  • JS
    Jonathan Stalnaker
    Nov 4, 2025
    5.0
    Just had the most epic meal at Chipotle!!! The food is good!!! I mean, I've had my fair share of burritos, bowls, and tacos, but this time was on another level! Kevin was super friendly. The portions are generous, and the flavors are on point! If you're looking for a solid meal that's quick and delicious...hit up Chipotle
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in St. John serve?

Chipotle Mexican Grill offers customizable Mexican fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

Where is Chipotle Mexican Grill located in St. John?

It is located at 9525 Wicker Ave, Lake, Saint John, IN 46373, United States.