Dunkin'

Reviews

• CH

  Cheree Hille

  Feb 7, 2026
  1.0
  The only way to get good service is drive thru. Going inside means waiting in line over 20 min while watching car after car be served all while you wait at the counter, making eye contact with the gals behind the counter, all while being ignored. Line of people pile up behind you, they all think you have a big order when you haven't even been helped yet. Then after waiting 20+ minutes it's wrong, literally can't waste another 20+ minutes to get helped again so you just suffer and say what a waste that 19 bucks was! The gals that work their are rude and disrespectful maybe a hello or I'm sorry about the wait would be nice but nope you barely get to put an order in let alone it be right. Just overall a very big waste of time and money!
• CH

  Cella Henry

  Jan 5, 2026
  5.0
  Great late night stop. Employees are kind and very helpful.
• AS

  Adam Troy Stephenson

  Dec 24, 2025
  5.0
  yum
• JL

  Jason L

  Nov 26, 2025
  4.0
  Stopped by the Dunkin’ inside the Pilot in Rochester, Indiana, while passing through, and it was a solid quick-stop experience overall. The location is convenient since it’s right inside the travel center, making it easy to grab coffee or a snack without making an extra stop. The ordering area is small but functional, and despite the steady flow of customers, the line moved at a reasonable pace. My order came out correctly, though the service felt a bit rushed, which is typical for a travel-stop Dunkin’. The coffee was fresh and tasted as expected, and the donuts were decent, though not the freshest I’ve had from other Dunkin’ locations. The seating area is limited, and most people just grab and go, which makes sense for this setup. The biggest downside is that the cleanliness depends heavily on how busy the Pilot is. During my visit, the counters could’ve used a quick wipe-down. Still, for a road trip stop, it hits the basics: fast, convenient, and predictable. Efficient: Yes First-Time Friendliness: Yes Would I Return: Yes JY review
• KS

  Kelsi Shepherd

  Nov 10, 2025
  1.0
  They were out of everything we wanted. Instead of letting us know what they had available, she kept letting us continue to order things and saying they were out. She couldn’t take our points. Couldn’t use the app. Staff was friendly and what we did end up getting was good, but not what we wanted. Overall, Starbucks is across the street, just go there.

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