Chipotle Mexican Grill

Reviews

• NM

  Nathaniel Murray

  Mar 4, 2026
  1.0
  i have relied on this particular Chipotle for lunch most days since it's opening, and now the quality has hit such a low i have to say goodbye. no one wants mean customer service, and no one deserves a soupy burrito.
• MH

  Martha Helderman

  Jan 25, 2026
  5.0
  January 17, 2026-I came here after visiting a friend in the hospital, and it was nearby. I normally go to the east side Chipotle. This one opened a year ago, and I never have been to it. I have read it wasn't clean, or the employees were not very nice, so I didn't know what to expect. I went in, and it was mobbed. The IU Kokomo basketball team were in there eating supper, and it was packed! They don't have very big seating, so I wasn't sure I was going to get a seat. I had a nice girl take my order. I ordered a Burrito Bowl with Chicken, Pinto Beans, Brown Rice, Guacamole, Cheese, and Fajita Veggies, Chipotle Chips and Guacamole, and a Medium Coke Zero. My food was just as delicious as the other Chipotle. Once the basketball team cleared out, I was able to get a seat, but not very people came in after that. I will also mention the decor was great. I would think on a Saturday night, more people would be coming in.
• LC

  Lindsay Crank

  Jan 15, 2026
  3.0
  Small portion sizes, food does not look fresh, unkempt service area, poor customer service. Food is just okay, and for the price you pay and expect from Chipotle, should be above average. It's worth the extra time to drive to the east side location for better service, fresher food, and good portion sizes.
• IT

  Its Jake Tho

  Jan 8, 2026
  1.0
  Wish I could rate zero. The worst experience I’ve ever had at a chipotle if not any quick service restaurant that I’ve been to. I was there Wednesday January 7th at around 8:30 pm. I walked in and all the ladies that were working mean mugged me until I reached the counter. The food was extremely dry I and low quality. I mean this meat just looked freeze dried. Chicken looked like the lesser of all evils so that’s what I opted for. The lady sunk the spoon to the bottom to get the chicken that had any chance of survival out of the pan. This would be probably the nicest gesture of service these employees have done all day.My wife had just given birth at Reid and this is the “special” meal she wanted after. I paid for double meat on two bowls and received what looked like half a regular portion. The woman making it made sure to shake off what she must have felt was an extra scrap of chicken from the serving spoon. Then waited to tell me that they were out of lettuce (the last item they ask if you want so it was too late and I felt obligated to not waste food) which in the end is nearly half the product volume typically. I had seen an employee open a fridge in the back and it had lettuce in it so it seemed the staff were too lazy or incompetent to perform their job.Not to mention the staff were extremely impolite and acted like “mean girls” as if they were above their customers. Whoever trained or manages these people needs to be retrained or let go, truly. The food, staff and the management… disappointments. They should be ashamed but I’m sure they don’t care anyway.
• CB

  Charmed Brainiac

  Dec 17, 2025
  1.0
  Gave me 5 burnt pieces of carne asada steak for my bowl this place is soo inconsistent it pisses me off. I don’t order double protein from here anymore because I know they just gonna add one more piece and it be the amount of just a normal meal. Also online orders they put way less it’s not even funny