Jimmy John's

3.5
273 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2129 N Oak Dr, Plymouth, IN
46563, United States

Hours

Reviews

3.5
273 reviews
5 stars
129
4 stars
39
3 stars
27
2 stars
8
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and poor communication from staff.

Food Quality

While many enjoyed the sandwiches, there were complaints about missing ingredients, soggy deliveries, and inconsistent portion sizes.

Customer Experience

Several reviews highlighted rude staff interactions and a lack of accountability for mistakes, leading to dissatisfaction.

Cleanliness

Some customers noted cleanliness issues in the dining area, which affected their overall experience.

Delivery Problems

There were multiple complaints about delivery delays and issues with third-party services, impacting customer satisfaction.
  • VN
    Victoria Nothstine
    Jan 4, 2026
    2.0
    Alivia was nothing short of rude. Girl pulled out the trash can and almost dropped our food in it. They should be embarrassed by how much meat they put on a sandwich for what they charge. Music is so loud you can't have a conversation or hear yourself think
  • AD
    Aaron Dowdle
    Dec 12, 2025
    1.0
    Two hour delivery time. Just cancel my order at that point.
  • JZ
    Jacki Z
    Nov 22, 2025
    5.0
    Usually get large orders and everyone is good to work with. Carry out bags are super nice. Have worked with you guys for four years but today there was a big miscommunication between the morning shift manager and the afternoon shift manager. The person who took the order took all of our names and orders down, but then when we received the orders, none of them were labeled with their names on it.. the whole point of putting a name to an order is to hand out the sandwiches to the individuals with no problem and no guessing. Jude was nice and good to work with, but they did not explain to write the names on the wrapping paper. UPDATE: after two more bulk orders, they corrected the problem and is always great to communicate with! Ariana was great and they even wrote positive notes on the bags!
  • EO
    Emily Odell
    Oct 25, 2025
    2.0
    Over 11$ for a kids meal that was only a drink and a quarter of a sandwich. Chips or cookie not included.
  • SS
    Stephen Susko
    Oct 17, 2025
    5.0
    Jimmy johns is great