Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
3.8
259 reviews
5 stars
137
4 stars
45
3 stars
20
2 stars
15
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and unhelpful management, leading to negative experiences.
Food Quality
Inconsistent food quality was noted, with some customers praising the pizza while others complained about raw dough and incorrect orders.
Delivery Issues
Numerous reviews highlighted problems with delivery, including late arrivals, incorrect orders, and poor communication from staff.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and noted enjoyable food experiences.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in food presentation and restaurant conditions.
- JSJennifer ShroutOct 5, 20252.0The manager is horrible started screaming at an employee with 10 people trying to order food. The lady was asked to come take our order and she did so she was polite friendly and was doing her job until the manager came running out yelling. Snapped at my husband that she would take his order we were in the party room listening to her yell. There is absolutely no reason to treat an employee that way in front of people or not! Food took forever cause it was chaotic with her screaming. The other girl who finished our order was great the guy cooking was great but if that manager keeps her job I'll never be back!
- C5CH 559Jul 31, 20251.0Worst donatos around. Better to drive to mooresville
- BBBryanJul 17, 20251.0I'm surprised this place has survived throughout the years it has gone downhill in the past 20 years..staff is rude there's never a manager when you speak to a manager they treat you like dirt.. never see them wearing gloves or wash their hands got hair in my food numerous times.. 🤮
- BJBart JacksJun 17, 20251.0New to the area and excited to see Donatos, as when I lived in Ohio, they were some of the best, well... NOT here! Order over the phone through a BOT chat and then preceded to wait 15 minutes past the time it said it would be here to call, when I called they said the delivery driver was "being slow tonight" and that they would send it through door dash, it got here over an hour late and COLD, They didn't think that maybe since it was so late they should make a fresh one, but NO, sent the hour old cold pizza anyway! No apology, no free breadsticks to smooth things over, No Discount offered. Don't make the mistake I did, go ANYWHERE else!
- ADAshley DuetyJun 12, 20255.0Brayden was very helpful!
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is known for Edge to Edge® toppings on a crispy golden thin crust, delivering a family-owned pizza experience since 1963.
Where is Donatos Pizza located?
Donatos Pizza is located at 1645 East Main St., Plainfield, IN 46168, USA.
What are the opening hours of Donatos Pizza in Plainfield?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and Friday to Saturday from 11:00 AM to midnight. The restaurant is closed on November 27, 2025.
What services does Donatos Pizza offer for ordering?
Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
Which payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I order Donatos Pizza online?
You can order online via their website at https://www.donatos.com or through the Donatos Pizza app available on iOS and Android.
What are some popular menu items at Donatos Pizza?
Popular items include their Pepperoni Pizza, Thin Crust Pizza, Oven Baked Subs, appetizers, and desserts.
Are there any nearby places to visit around Donatos Pizza in Plainfield?
Nearby you can find several options like Goody’s Restaurant for American and Mexican dishes, Paw Street Bakery for pet bakery items, and Molly’s Sociable Sweets bakery for desserts.
How can nearby services like Maegan Martin Photography or De-Cow Graphics be useful when visiting Donatos Pizza?
If you are planning an event or need custom printing services, nearby providers like Maegan Martin Photography (event photography and planning) and De-Cow Graphics (printing and graphic designs) can assist before or after enjoying your meal at Donatos Pizza.
What other conveniences are near Donatos Pizza for customers?
Customers visiting Donatos Pizza have easy access to facilities like Speedway gas station and convenience store, Liberty Tax for financial services, and MaBelle Nails spa for beauty treatments.