Business Details
About
Mexican Restaurant
Chipotle Plainfield IN is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
879 reviews
5 stars
496
4 stars
170
3 stars
59
2 stars
39
1 star
115
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were numerous complaints about portion sizes, undercooked rice, and stale chips.
Service Issues
Several reviews highlighted poor customer service, including rude staff, incorrect orders, and inadequate responses to complaints.
Cleanliness
Multiple customers reported that the dining area was dirty and unkempt, raising concerns about overall hygiene.
Pricing Concerns
Customers frequently mentioned feeling that the prices were too high for the portion sizes and quality of food received.
Inconsistency
There were numerous mentions of inconsistent food quality and service, particularly with online orders and delivery.
- WDWhitney DishmanNov 6, 20251.0The system for chipotle is a joke. I place a HUGE order for my office and there was not an option to choose a time I could have my order delivered. I tried calling over and over as soon as they opened to let them know our team doesn’t need the order at the time provided to us. The robot on their answering service just keeps repeating themself over and over. No help at all. There needs to be a way for the customer to actually speak to a team member at the location. Now my food is ordered two hours before my team‘s lunch is scheduled. An absolute joke.
- KGKevin GreggOct 17, 20254.0Food was good and was made quickly.
- DHDaniel HerreraOct 17, 20255.0This is the best chipotle on the west side, food is always great , always very polite staff
- MMMarco MOct 15, 20255.0This place is so good there chicken burrito is very delicious . there service is super fast, very friendly and they have a very good crew I go there ones or twice a week ….
- AAAnn AyresSep 28, 20251.0I ordered a steak bowl and queso & chips to go. Steak bowl had a minimal amount of steak that was dried out and very chewy. The queso was lumpy and very thick. The chips were the worst. The chips were absolutely disgusting! They were stale, chewy and so rubbery that I could bend one in half without it breaking. It was as if they had been bagged up hours before and had been sitting next to a steam table or something. Completely inedible! After messaging with customer service, providing my receipt and repeating my terrible experience FOUR different times to FOUR different people I received an email with a vague apology and that was all. Horrible food and horribly insulting customer service! I’m done with Chipotle!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Plainfield, IN?
Chipotle Mexican Grill in Plainfield, IN is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Plainfield, IN?
It is located at 350 S Perry Rd, Hendricks, Plainfield, IN 46168, USA.
Does Chipotle Mexican Grill in Plainfield offer online ordering and delivery options?
Yes, customers can order online through the Chipotle app or website, with options for in-store pickup and delivery.
What type of food does Chipotle Mexican Grill in Plainfield specialize in?
Chipotle offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
How does Chipotle Mexican Grill support sustainable food practices?
Chipotle prioritizes sourcing ingredients from farms that follow humane and sustainable practices, avoiding artificial colors, flavors, or preservatives.
Can I earn rewards or receive exclusive offers at Chipotle Mexican Grill in Plainfield?
Yes, by signing up for Chipotle Rewards, customers can get exclusive offers and earn free food.
Is Chipotle Mexican Grill in Plainfield LGBTQ welcoming?
Yes, the location welcomes LGBTQ customers and is inclusive to all guests.
What popular restaurants are located near Chipotle Mexican Grill in Plainfield?
Nearby popular restaurants include Panera Bread, Twisted Chicken, Logan's Roadhouse, Red Robin Gourmet Burgers, and Jimmy John's, offering a variety of dining options.
Are there any convenient shopping centers or services close to Chipotle in Plainfield?
Yes, nearby shopping and services include Target, Staples, JCPenney, and Verizon, making it convenient to shop and dine in the area.
What nearby services can help with package delivery when visiting Chipotle Mexican Grill?
There are multiple courier and delivery services nearby, such as UPS Access Point location, UPS Alliance Shipping Partner, and Amazon Locker - Aligi for convenient package handling.