Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported issues with food being cold, overcooked, or not fresh, leading to dissatisfaction.
Customer Service
Service quality varied significantly; some staff were friendly and helpful, while others were rude and dismissive.
Order Accuracy
Numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail.
Cleanliness
Several reviews mentioned cleanliness issues, including sticky floors and unsanitary conditions.
App Issues
Customers experienced problems with the app and rewards system, leading to frustration.
SB
Sara Burmaster
Nov 12, 2025
1.0
Today I went through the drive thru and ordered chicken tenders. I ordered honey mustard and asked for the scorchin also he replied that it would be an extra charge, I said that’s totally fine. So they had me pull to a spot because my food wasn’t ready. When they brought me my food it had none of my sauces.
So I went inside and said that I didn’t receive both my honey mustards, my one scorchin and my ketchup. They then refused to give me my sauce until they looked up my order. Then looked it up and then state that the lady said she had given me my sauce, I replied that I didn’t get it that I could bring my bag back in if they needed to see it. The lady then rolled her eyes at me and the like 5 people standing around started talking and walked behind the wall of the drive thru register. Someone finally came out with my sauces and didn’t say a word. I said thank you and smiled and received no response.
This is an absolute disgusting reaction over some sauce that I was very kind about not getting, I just know I won’t eat it without the sauce and I paid extra to have them. I almost just brought it all back and asked for a refund because that’s absolutely ridiculous.
JL
Jacob Lee
Oct 26, 2025
1.0
Apparently they think it’s alright to prep and make food without gloves. Wild.
MF
Matt Frazier
Oct 23, 2025
2.0
Today at this location I ordered a $5 bag and decided to also use some of my rewards points through my app that I have earned. After ordering I pulled up the scan code for free value Chicken sandwich. She scanned my code and proceeded to ring me out. My total came to $12.34 when I only ordered $5 biggie bag. Girl was fairly knew so no problems there as she straightened out the total. However, after initially scanning my code it somehow locked my app from ability to get my chicken sandwich and also permanently locked my app rewards. I'm guessing it's because my free chicken sandwich scan is still not finalized at their store but no one had the knowledge to fix it. Oh.. To top it all off I got home to discover my 4 piece nugget was a 3 piece nugget. Lol Ughhhh. You were great for so long Wendy's
MF
Mary Friesen
Oct 20, 2025
1.0
I just went through the drive thru on Saturday night and ordered a spicy chicken patty and fries and some other food and my spicy chicken was completely raw in the middle. I called and told Tim the manager and he was cordial but I think being sold completely raw chicken warrants more than just a replacement chicken sandwich 🫤
JS
Justlove shoes88
Sep 19, 2025
2.0
The last couple times I have been to The Wendy's in New Castle The food was cold The employees were rude.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Pendleton, IN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Pendleton, IN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (765) 778-2309.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Pendleton Wendy’s serve breakfast?
Yes, this Wendy’s location in Pendleton, IN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the regular operating hours of Wendy's in Pendleton, IN?
Wendy's in Pendleton, IN is open daily from 7:00 AM to 11:00 PM.
Does this Wendy’s location offer drive-thru service?
Yes, the Pendleton Wendy’s has a drive-thru open every day from 7:00 AM to 11:00 PM.
Is breakfast available at Wendy’s in Pendleton?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides either in-restaurant, via drive-thru, or delivery where available.
How can I place an order online or via an app for Wendy’s Pendleton?
You can order through the Wendy’s app available at https://apps.apple.com/us/app/wendys/id540518599 or at https://order.wendys.com to select your location and place an order.
What payment options are accepted at this Wendy’s location?
Wendy’s accepts American Express, Cash, Discover, MasterCard, and Visa as payment methods.
Is Wendy’s Pendleton currently open and operating?
Yes, Wendy’s Pendleton is open and committed to serving quality food every day via dine-in, drive-thru, or delivery where available.
Where can I find nutrition and allergen information for Wendy’s menu items?
Nutrition and allergen info is available on the Wendy’s menu website and mobile app, as well as in-restaurant on a nutrition information poster.
What nearby places can help customers visiting Wendy’s in Pendleton?
Nearby places such as First Merchants Bank and STAR Financial Bank can assist with banking needs, while Speedway and Marathon Gas stations nearby are convenient for fueling before or after your meal at Wendy’s.
What other dining options are near Wendy’s in Pendleton?
Nearby dining options include Hacienda Vieja for Mexican cuisine, Happy Dragon for Chinese food, Subway for sandwiches, and Hardee’s for American fast food, offering variety before or after your visit to Wendy’s.
Are there any services near Wendy’s that customers might find useful?
Yes, nearby services include health and medical providers like Emily E. Musgrave, DO and Kara D. Wyatt, MD, a Verizon Authorized Retailer for mobile needs, and Great Clips for hair care, useful when planning errands around your meal.