Wendy's

3.7
675 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3280 W. State Road 38, Pendleton, IN
46064, United States

Hours

Reviews

3.7
675 reviews
5 stars
253
4 stars
171
3 stars
107
2 stars
53
1 star
91

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food being cold, overcooked, or not fresh, leading to dissatisfaction.

Customer Service

Service quality varied significantly; some staff were friendly and helpful, while others were rude and dismissive.

Order Accuracy

Numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail.

Cleanliness

Several reviews mentioned cleanliness issues, including sticky floors and unsanitary conditions.

App Issues

Customers experienced problems with the app and rewards system, leading to frustration.
  • SB
    Sara Burmaster
    Nov 12, 2025
    1.0
    Today I went through the drive thru and ordered chicken tenders. I ordered honey mustard and asked for the scorchin also he replied that it would be an extra charge, I said that’s totally fine. So they had me pull to a spot because my food wasn’t ready. When they brought me my food it had none of my sauces. So I went inside and said that I didn’t receive both my honey mustards, my one scorchin and my ketchup. They then refused to give me my sauce until they looked up my order. Then looked it up and then state that the lady said she had given me my sauce, I replied that I didn’t get it that I could bring my bag back in if they needed to see it. The lady then rolled her eyes at me and the like 5 people standing around started talking and walked behind the wall of the drive thru register. Someone finally came out with my sauces and didn’t say a word. I said thank you and smiled and received no response. This is an absolute disgusting reaction over some sauce that I was very kind about not getting, I just know I won’t eat it without the sauce and I paid extra to have them. I almost just brought it all back and asked for a refund because that’s absolutely ridiculous.
  • JL
    Jacob Lee
    Oct 26, 2025
    1.0
    Apparently they think it’s alright to prep and make food without gloves. Wild.
  • MF
    Matt Frazier
    Oct 23, 2025
    2.0
    Today at this location I ordered a $5 bag and decided to also use some of my rewards points through my app that I have earned. After ordering I pulled up the scan code for free value Chicken sandwich. She scanned my code and proceeded to ring me out. My total came to $12.34 when I only ordered $5 biggie bag. Girl was fairly knew so no problems there as she straightened out the total. However, after initially scanning my code it somehow locked my app from ability to get my chicken sandwich and also permanently locked my app rewards. I'm guessing it's because my free chicken sandwich scan is still not finalized at their store but no one had the knowledge to fix it. Oh.. To top it all off I got home to discover my 4 piece nugget was a 3 piece nugget. Lol Ughhhh. You were great for so long Wendy's
  • MF
    Mary Friesen
    Oct 20, 2025
    1.0
    I just went through the drive thru on Saturday night and ordered a spicy chicken patty and fries and some other food and my spicy chicken was completely raw in the middle. I called and told Tim the manager and he was cordial but I think being sold completely raw chicken warrants more than just a replacement chicken sandwich 🫤
  • JS
    Justlove shoes88
    Sep 19, 2025
    2.0
    The last couple times I have been to The Wendy's in New Castle The food was cold The employees were rude.

Frequently Asked Questions About Wendy's

Is Pendleton Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.