McDonald's

3.4
1594 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9000 West Interpark Drive, Pendleton, IN
46064, United States

Hours

Reviews

3.4
1,594 reviews
5 stars
521
4 stars
342
3 stars
262
2 stars
132
1 star
337

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, with long wait times at both the drive-thru and counter.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail.

Food Quality

Customers frequently complained about cold, soggy, or poorly prepared food, with several noting that the quality did not meet expectations.

Customer Service

Several reviews mentioned rude or unprofessional staff behavior, contributing to a negative customer experience.

Cleanliness

While some customers noted clean facilities, others reported dirty tables and unsanitary conditions.
  • MM
    Moe Momeyer
    1 day ago
    1.0
    Both times I've stopped here I had to wait at least 15min at the window to order. Lazy staff !
  • VJ
    V J
    4 days ago
    1.0
    After much experience this is the Worst McDonald’s around. Rude employees who won’t even look at you when standing at the front. Waited over 10+ mins for a door dash order and not one person said a word to me until I had to get someone’s attention just to see what was going on or if the order was ready. Even then I was met with rudeness. Guy making it was annoyed that I asked but god forbid a customer needs SERVICE, moving slower than ever, gossiping with everyone around him, when I said I’ve been waiting over ten mins this girl with red hair and pigtails said “well yeah there’s only 3 people here” well then why did I just see you standing on your phone and texting for 3+ mins? If you’re that busy and behind why are we pulling out our phones, right in front of the same customers you’re ignoring? Why can’t anyone at this location acknowledge people standing in the front needing help? If you’re behind why can’t the employees communicate that? If you see me standing there very obviously waiting on an order and I’ve been there for a while, acknowledge it. That is very basic customer service in which this McDonald’s location severely lacks. Would have a lot less upset customers if they would act like they can talk to people. They do every thing they can to avoid talking to any customer what so ever. Place was very dirty as well. Pass on this one.
  • SS
    Spence Smith
    5 days ago
    1.0
    Staff is horrible. Bunch of kids who don’t care about customer service at all. Just chatting with each other and ignoring customers. Burger is burnt. Fries are overcooked and no ice in the drink machine. Avoid at all costs. Worst McDonald’s experience I’ve ever had. I would have given a “zero” if it was an option.
  • KZ
    Kelsey Zimmerman
    6 days ago
    5.0
    Got there at change over for breakfast to lunch. So got a weird mixture of both lol
  • EB
    Elizabeth Barnes
    Nov 25, 2025
    1.0
    I am writing to formally document a very disappointing experience at this location—an experience serious enough that I will not be returning unless meaningful changes are made. I arrived at 6:20 PM and waited twenty minutes just to reach the speaker. I did not pull up to the final window until 6:51 PM, and although the employee at the window was polite, I still did not receive my order until 6:56 PM. In total, I spent nearly 40 minutes in a drive-thru for a basic order, which is unacceptable for any quick-service establishment. Unfortunately, the quality of the food only made the situation worse. My fries were cold and soggy, the “large” fry was barely half full, and the burgers—requested plain—were made incorrectly and prepared in an extremely careless manner. The drinks were so watered down from melted ice that they were essentially unusable. Despite the excessive wait, items were still nearly missed, and the order accuracy was poor. This level of operational breakdown is indicative of serious deficiencies in management, staffing, and process structure. Whatever systems are in place at this location are not functioning, and the customer experience reflects that. If this were my franchise, I would be deeply concerned by these results. I have been to many locations across the state, and this one is consistently the poorest performing. At this point, I will be driving to the HTC location instead, as it is significantly more reliable. I hope corporate leadership will review this location’s performance and take corrective action. No customer should have an experience like this.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Pendleton, IN?

McDonald's in Pendleton, IN is open daily from 5:00 AM to 11:00 PM, with drive-thru hours extending until 1:00 AM on Thursdays, Fridays, and Saturdays.

Can I order McDonald's for delivery and what are the delivery hours?

Yes, delivery is available daily from 5:00 AM to 10:30 PM Sunday through Thursday and until 12:30 AM on Fridays and Saturdays. You can order online via their delivery website.