JR
jenifer rumpke
1 day ago
Horrible, Horrible Horrible!!! The 2 OLD LADIES in the morning shift are rude!! Theres 2 of them and there both mean mean mean old lasies! They need to learn good customer service!!!!! Gosh! I mean geez! Why be mean to people? Well i will NEVER order from here again! And If i were you, I wouldn’t WOULD NOT absolutely Wouldn’t go to THIS Arby’s in the morning!!!!! Unless you want to and insulted! and treated like you’re a dummy, and then have them roll your eyes at you. Im JUST shocked!!!!! Completely shocked over my experience there!
I was served COLD & STALE fries. I was met with an awful attitude when I politely went in to ask if I could have fresh fries. And then when I was handed the fresh fries, the lady was mean mugging. Awful customer service today. I also heard a lady say “they were fresh because we’ve been so busy” to another employee. A quick feel of the fries would have told them all they needed to know.. if I spend $50 for dinner for my family, I don’t want COLD food.
TR
The Reviewer![:
Feb 17, 2026
This arbys always does well with getting the orders correct, and 90% of the time the food is hot! We always find ourselves back here due to the meats and arbys sauce. !! Lol. This location is better than the one in Columbus. Staff are happy help usually with whatever needed.
I just rolled up to Arby’s for a quick lunch and ended up witnessing a level of operational excellence that NASA would envy. I’m talking precision. I’m talking efficiency. I’m talking two absolute queens holding the entire roast beef universe together: Rita and Lida
When Rita and Lida are on shift at the same time, that place runs like a well‑oiled machine that’s been dipped in bacon grease and blessed by the curly fry gods themselves.
I walked in, and before I even took two steps, Rita hit me with the warmest “Hi honey!” like she’d been expecting me my whole life. Lida was moving through that kitchen like she had cheat codes enabled. Sandwiches flying, orders popping out, curly fries radiating pure spiritual energy.
I swear if Chick‑fil‑A has their employees say “my pleasure,” Rita and Lida have the whole staff saying, “we GOT you.”
Food? Perfect.
Service? Untouchable.
Vibes? Immaculate.
If corporate doesn’t give these two a raise, a crown, and maybe a small throne to sit on during their break, they’re missing out.
5/5. If Rita and Lida are working, Arby’s doesn’t just have the meats… they have the elite meats experience.
They won’t answer the phone. I would like to talk to them about how they made a mistake on my order with out going back to the restaurant. But they refuse to answer I’ve called 5 times