Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.
Order Accuracy
A significant number of customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Speed of Service
Many customers expressed frustration with slow service, both in the drive-thru and inside the restaurant, often waiting excessively for their orders.
Food Quality
Several reviews mentioned food being overcooked, cold, or not meeting expectations, contributing to a negative dining experience.
WP
WIlliam Phone
Feb 21, 2026
1.0
I ordered a bacon and cheese McGriddle and an order of hash browns. When they gave me my order and also had an order of hotcakes in there. I told them it wasn't correct that there was too much food. They took it back in and looked at the receipt and basically threw the bag at me through the window and closed the window giving me food that I did not order. The people at the window were very rude and I will not be going back to this McDonald's again.
RT
Ruth Shandale Todd
Feb 16, 2026
2.0
McDonald's needs to get app together and the espresso machine. If I order my food on the app in the app requires my location and background activity then by the time I pull up in the drive-thru my food needs to be getting bagged. Then the main thing that I want I can't have it the way that I want at any of the McDonald's 98% of the time that I place an order because the damn espresso machines don't work to do shots but yet coffee is available Make it make sense please how much money are y'all losing I'm not being able to add expresso shots to whatever drink I get?
RS
Rockford Stites
Feb 15, 2026
1.0
Putting the “excruciatingly slow” in allegedly “fast food” since forever. Over 30 minutes for Happy Meals, and the drive thru line really isn’t that long at all.
SH
Sam Hanna
Feb 4, 2026
1.0
I agree with some of the other reviews about poor management, customer service, and attention to detail. There will be some sort of issue with accuracy or something else at least 75% of the time
HH
Haoyan Hu
Jan 31, 2026
1.0
This is the third time straight they did not give me sweet and sour sauce for nuggets.
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