McDonald's

2.8
1737 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7800 W Hwy 66, Newburgh, IN
47630, United States

Hours

Reviews

2.8
1,737 reviews
5 stars
353
4 stars
275
3 stars
319
2 stars
220
1 star
570

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many customers reported receiving cold, stale, or poorly prepared food, with frequent complaints about missing items.

Management Issues

Several reviews mentioned unhelpful or rude management, contributing to a negative customer experience.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty play areas and overall lack of cleanliness.
  • IT
    ina thompson
    3 days ago
    3.0
    This building stinks like there is a drain that has dried up or a vent pipe that is clogged! It has been like this for months! Please fix it!
  • AM
    Arlena Morton
    4 days ago
    5.0
    I think they would prefer if customers used the kiosk to order but we were in a hurry & it was taking us too long, so went to the counter & it didn't take long for someone to take our order. Good food, good service & very clean!
  • MC
    Mackenzee Coleman
    Jan 2, 2026
    1.0
    Ordered a meal for curbside pickup today and the girl working there with long dark hair brought me out only a cheeseburger. (my order ticket was on the bag) I explained I was missing my drink and fry and she turned around and ignored me walking off… I had to come inside and explain I was missing majority of my order. After she proceeded to slam my cup on the counter and getting my fry, I went to fill my drink at the fountain. I had to then wait because she was directly in front of it drinking her drink and gossiping with another worker. The food was slop and not good either. I can tell some of the employees do not care about the customers. Worst McDonalds I’ve ever been to. Don’t recommend.
  • LC
    Lisa Crumpton
    Dec 20, 2025
    1.0
    This location is the worst. Went in with my kids because of the play place, after 10 minutes of standing at the counter we had to place an order at the kiosk because nobody showed up to take our order. We waited 20mins for our food to be brought to us but we had missing items and had to ask for our drink cups. They finally brought them to us after CAREFULLY looking over our receipt. It was a hot mess and we won't be going back.
  • HM
    Holly Moseley
    Dec 3, 2025
    1.0
    Workers will slam the drive through window in your face over a small issues! (boy in back taking orders messed up my ordered and forgot a drink that I know I stated in my order) girl at the window got smart over the fact I said I was missing a drink. She said no that it wasn’t on there, I said well I need one then because apparently he didn’t do his job and take the order right. She slammed the window as I was proceeding to say I would pay for it. Once she came back with the drink, I asked her for a name when she handed me the missing drink, and she told me “I do not have to give you my name” (no name tag). I went in to speak to a manager, and apparently this one said he is GM (no name tag either) He was also rude and basically said he couldn’t do anything about it. So saying her behavior was okay. Then asked me to leave the building. He couldn’t even give me a phone number to reach the main person/ or owners(Mann Family)! What a joke to let employees treat paying customers like that. Definitely avoid this place at all cost. I wish I had an option to give it a 0 start review, because I would! The Mann family can do better. I worked for them years ago and none of their stores were ever this bad. Rude employees / managers that act as if you do not matter.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 7800 W Hwy 66, Newburgh, IN?

Delivery is available Monday to Thursday from 4:00 AM to 10:30 PM, Friday from 4:00 AM to 11:30 PM, Saturday from 5:00 AM to 11:30 PM, and Sunday from 5:00 AM to 10:30 PM.

When can I use the drive-through service at this McDonald's location?

Drive-through is open Monday to Thursday from 4:00 AM to 11:00 PM, Friday and Saturday from 4:00 or 5:00 AM to midnight, and Sunday from 5:00 AM to 11:00 PM.