Pizza Hut

3.9
289 reviews
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Business Details

5971 W. US Hwy. 52, New Palestine, IN
46163, United States
(317) 861-8556
https://locations.pizzahut.com/in/new-palestine/5971-w-us-hwy-52
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 5971 W. US Hwy. 52 in New Palestine, IN. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
5971 W. US Hwy. 52, New Palestine, IN
46163, United States

Hours

Reviews

3.9
289 reviews
5 stars
160
4 stars
38
3 stars
24
2 stars
22
1 star
45

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with food quality, including undercooked pizzas, cold food, and incorrect orders.

Service Issues

Customers frequently mentioned long wait times for delivery and carryout, as well as poor communication regarding order status.

Positive Staff Interactions

Many reviews highlighted friendly and helpful staff, particularly mentioning specific employees who provided excellent service.

Consistency

While some customers praised the consistency of their orders, others expressed frustration with frequent mistakes and variability in food preparation.

Online Ordering

The online ordering process received mixed feedback, with some customers experiencing issues while others found it easy and efficient.
  • BJ
    Bryan Jackson
    Nov 25, 2025
    1.0
    My experience was bad. I'll stay away from there from now on. I suspect it wasn't cooked fresh or that it had been setting around for a while. I ordered one pepperoni and one sausage with breadsticks. I felt fine all day up till about 30 minutes after I had eaten their Pizza, it was last Sunday night. Then it hit me hard and I was in the toilet exploding. My stomach hurt the entire next day, I had to to work like that and just endure it. We don't get sick days, but I was sick. Buyer, beware never know what you're gonna get, I won't order again.
  • NA
    Nick Ault
    Nov 16, 2025
    1.0
    Website said my food was ready which in fact it wasnt now I have to sit and wait even more for my food to be put thru the oven totally bulshit
  • MD
    Melissa AnnMarie honeybeed Davisson
    Aug 17, 2025
    5.0
    Had a bad experience elsewhere .. I don't eat pizza often and after all that Alexis saved the day on her shift this evening. She was just as pleasant as last time I had been there and I appreciate her .
  • SG
    Shanna Gradl
    Dec 17, 2021
    1.0
    Ordered pizza for the whole family to be delivered. While the increase in price and delivery fee stinks I wouldn't have had a problem if the food was good. Unfortunately, that was not the case. First they forgot my breadsticks and when I tried to call about it they would not answer the phone. Called 4 times and each time the automated answering service put me on hold and eventually the line hung up. Then when we went to eat the pizza it was all COLD. Horrible service and food. If this is how Pizza Huts are around here I will have to find a new pizza place.
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Frequently Asked Questions About Pizza Hut

What are the Pizza Hut New Palestine's operating hours for delivery and takeout?

Pizza Hut New Palestine operates daily from 10:30 AM to 10:00 PM for both delivery and takeout services.

What services does Pizza Hut New Palestine offer for ordering food?

This location offers in-store pickup, curbside pickup, delivery, and no-contact delivery.