McDonald's

3.0
991 reviews
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Business Details

5122 W Hwy 52, New Palestine, IN
46163, United States
(317) 861-4026
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5122 W Hwy 52, New Palestine, IN
46163, United States

Hours

Reviews

3.0
991 reviews
5 stars
259
4 stars
167
3 stars
171
2 stars
106
1 star
288

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect or missing items in their orders, both in-store and through delivery services.

Service Quality

Many reviews highlighted poor customer service, including rude staff, long wait times, and difficulty in communication.

Cleanliness

While some customers noted cleanliness in the establishment, others reported dirty conditions, particularly in the bathrooms.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning cold or poorly prepared items.

Staff Training

There were complaints about staff not being adequately trained, leading to mistakes and poor service experiences.
  • MK
    Mary Kight
    Dec 17, 2025
    1.0
    THEY NEVER EVER GET YOUR DRIVE THRU ORDER CORRECT AND I'VE BEEN GOING TO THIS MCDONALD'S FOR 18YRS!
  • KS
    kanes recording studio
    Dec 12, 2025
    1.0
    Missing 2 whole items from Uber Eats and they don’t answer the phone
  • BB
    Brookstr502
    Nov 22, 2025
    5.0
    Yuck, I don't eat McDonald's. Bathroom was clean, very clean establishment.
  • MF
    michela ferrara
    Oct 28, 2025
    5.0
    The AM crew is alway on point. Never messes up an order and are always nice and welcoming ❤️
  • SL
    Sara Lawson
    Oct 16, 2025
    1.0
    Food was fine but I had a long drive home from greenfield and stopped here, when i got home part of my order was not there, the big mac I ordered was not in there!!! It would be a 20 minute drive to go back there to get it, then I call to let them know so I can have them refund me for the cost of the big mac and the phine rings off the hook no one answers then suddenly Phone call ends!! Now I'm irate! I'm going to have to come back there to get the refund or call my bank to do a reversal this ridiculous!
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in New Palestine, IN?

McDonald's in New Palestine is open Monday through Thursday from 5:30 AM to 11:00 PM, Friday from 6:00 AM to 10:00 PM, Saturday from 6:00 AM to 10:00 PM, and Sunday from 6:00 AM to 11:00 PM.

When is the drive-through service available at this McDonald's?

The drive-through is open Monday through Thursday from 5:30 AM to 11:00 PM, Friday from 5:30 AM to midnight, Saturday from 6:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.