Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 12244 Mackenzie Drive in New Haven. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Many customers reported rude and inattentive staff, with several instances of poor customer service and long wait times.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and substitutions without customer consent.
Food Quality
While some customers enjoyed the food, there were frequent complaints about cold, poorly prepared, or incorrect food items.
Staff Attitude
Several reviews mentioned unprofessional behavior from employees, including rudeness and lack of engagement with customers.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and noted good experiences during certain visits.
KA
Karsten Allen
2 days ago
5.0
I just got 4 tacos a drink and nacho fries in sub 60 seconds with perfect quality. Good stuff!
TW
Trent Westcamp
Nov 8, 2025
1.0
One of the worst experiences I’ve had at a Taco Bell. My wife and I were passing through on our way to South Bend, and decided to get dinner at this location. My Nacho Bell Grande was terrible. The chips were really hard, everything tasted like it had been reheated. My wife’s Crunchwrap was absolutely PACKED with tomatoes. I don’t know if the staff did that as a joke or what. She couldn’t even get through half of it. Really disappointed with this visit.
Touching on customer service, I thanked the young lady that handed me our food as she slammed our bag on the counter and she completely ignored me. You couldn’t pay me to revisit this location. You’re better off choosing another option, because you’ll waste your money here. Do better, Taco Bell 🤦🏼♂️
GG
Guy
Nov 7, 2025
2.0
This Taco Bell is the highest priced Taco Bell I’ve ever seen. We are talking about a 6 dollar box turned into a 10 dollar box all because of new ownership. I’ll drive to the next closest Taco Bell to save 5+ dollars on a meal for 1.
NM
Nate M
Nov 3, 2025
1.0
Having vowed I would never return here a few backs after multiple bad experiences I gave it a go today. Sadly nothing changed. This is one of the worst ran/managed fast food places I’ve been. While I waited the 19 minutes to get my two chalupas and one taco, I witnessed multiple people come back in or from the drive thru with incomplete or entirely wrong order all together. I will never visit here again and recommend you don’t as well. I would give zero stars if possible.
SW
Steven Webb
Nov 2, 2025
5.0
Absolutely a positive experience I had at a Taco Bell, wow lol. My food was so delicious and fresh. The employees on the late night shift were so nice. And they didn’t mind me sitting in to eat. They all deserve an appreciation token from the head!