Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local New Haven Subway® Restaurant at 411 US Hwy 930 West brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with employees displaying rudeness and a lack of professionalism.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong sandwiches.
Food Quality
While some customers enjoyed the food, there were complaints about freshness and portion sizes, with several noting that the food was not worth the price.
Cleanliness
The cleanliness of the establishment received mixed reviews, with some praising it while others reported unsanitary conditions.
Speed of Service
Customers frequently mentioned long wait times, both in-store and at the drive-thru, indicating a need for improved efficiency.
AS
Anna Steensma
Jan 22, 2026
2.0
The girl behind the counter was very dismissive, and made our sandwhich wrong.
JS
John Stein
Jan 6, 2026
4.0
It's good but probably needs an update
SG
Stephanie Gordon
Nov 11, 2025
1.0
If I could rate lower I would. I stopped going to this subway because of the employees being rude and their food was always terrible. BUT today I had to go here for the convenience...wouldn't you know it I regret my decision and will absolutely NOT be coming back. When I first ordered the two female employees greeted me and were trying to be helpful but were working on online orders so I was being very patient and understanding. Then the male employee that helped me out was not wearing anything to stop his hair from falling in to my food. My husband wanted the meat amd cheese warmed up and not toasted so when I asked him to do that he reacted with a sigh of inconvenience like I asked him to solve world hunger. This continues with everything I asked. Then the register froze and instead of trying to figure out the issue he stormed off leaving me there waiting to pay for my food. I will not be back and will continue to take my business to the subway on maplecrest and state street because they always have great service and quality. I just threw away 30.00 because my food almost made my husband and I throw up.
CS
Chuck Saylor
Oct 28, 2025
1.0
Ummm 20 for a sandwich? No tips ever again and I'll buy my sandwich meat at Kroger
BW
Brandon West
Sep 30, 2025
1.0
Ordered an all American sub and I went and picked it up and i only have 30 minutes and its a 10 min drive there so I got back opened it up and it was a chicken sandwich with all the things I dont like on it and I dont like that chunk chicken so I couldn't even eat and had to finish work. I emailed them and the district manager messaged me back saying she would give me 20% off on my next order and wont respond back after I said that wasn't enough
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