Subway

3.5
416 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local New Haven Subway® Restaurant at 411 US Hwy 930 West brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
411 US Hwy 930 West, New Haven, IN
46774, United States

Hours

Reviews

3.5
416 reviews
5 stars
156
4 stars
92
3 stars
63
2 stars
29
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative dining experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail.

Food Quality

While some customers enjoyed the food, others noted issues with freshness and portion sizes.

Speed of Service

Customers experienced long wait times, especially in the drive-thru, with some stating that service was consistently slow.

Cleanliness

The restaurant was noted as clean by some, but there were also reports of unsanitary conditions and poor food handling practices.
  • SG
    Stephanie Gordon
    Nov 11, 2025
    1.0
    If I could rate lower I would. I stopped going to this subway because of the employees being rude and their food was always terrible. BUT today I had to go here for the convenience...wouldn't you know it I regret my decision and will absolutely NOT be coming back. When I first ordered the two female employees greeted me and were trying to be helpful but were working on online orders so I was being very patient and understanding. Then the male employee that helped me out was not wearing anything to stop his hair from falling in to my food. My husband wanted the meat amd cheese warmed up and not toasted so when I asked him to do that he reacted with a sigh of inconvenience like I asked him to solve world hunger. This continues with everything I asked. Then the register froze and instead of trying to figure out the issue he stormed off leaving me there waiting to pay for my food. I will not be back and will continue to take my business to the subway on maplecrest and state street because they always have great service and quality. I just threw away 30.00 because my food almost made my husband and I throw up.
  • CS
    Chuck Saylor
    Oct 28, 2025
    1.0
    Ummm 20 for a sandwich? No tips ever again and I'll buy my sandwich meat at Kroger
  • BW
    Brandon West
    Sep 30, 2025
    1.0
    Ordered an all American sub and I went and picked it up and i only have 30 minutes and its a 10 min drive there so I got back opened it up and it was a chicken sandwich with all the things I dont like on it and I dont like that chunk chicken so I couldn't even eat and had to finish work. I emailed them and the district manager messaged me back saying she would give me 20% off on my next order and wont respond back after I said that wasn't enough
  • EJ
    Erykah Jimenez
    Jul 2, 2025
    1.0
    Condy and julie are VERY RUDE i will never make this a truck stop my boyfriend and i use. This was the WORST customer service i have ever had. Attitude when they are helping you AT THEIR JOB is crazy to me.
  • JS
    Jesse Shenfeld
    Jun 23, 2025
    5.0
    Good sandwiches and good service

Frequently Asked Questions About Subway

Where is the Subway restaurant located in New Haven, IN?

The Subway restaurant is located at 411 US Hwy 930 West, New Haven, IN 46774.

What are the operating hours of Subway at 411 US Hwy 930 West?

Subway is open every day from 9:00 AM to 10:00 PM.