Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,815 reviews
5 stars
599
4 stars
405
3 stars
361
2 stars
139
1 star
311
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported long wait times and missing items from their orders, leading to frustration with the service.
Food Quality
While some customers enjoyed the food, many complained about cold or incorrect orders, and issues with food preparation.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty floors and unkempt staff.
Customer Service
There were mixed reviews about staff friendliness, with some praising individual employees while others reported rude behavior from management.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, particularly with mobile and drive-thru orders.
- NMNelson M6 days ago3.0I’ve come here for a few drive-through and pick up orders when visiting New Haven. I can’t say that I’m overly impressed. The food at least at lunchtime is fresh. The line, unfortunately, move somewhat slow, but is faster than the ones in Fort Wayne. Overall, it’s a McDonald’s what can you expect.
- JSJebediah SchellNov 7, 20253.0Edit: had good service tonight even in a rush it seems its just the GM that sucks and needs fired. Huge rush tonight and the manager Kayla had the place running smoothly while training. No disrespect, nothing was wrong with the order, it was fresh and fully cooked, and it didn't take forever even with the rush. Which is not a normal occurrence for them. So great job Kayla and everyone who worked on 11/14 during the dinner rush. Im sorry you have to work under such horrible management. Food wasnt as ordered. Forgot a fry, didnt put the correct amount of items on the burgers either that the app tells you specifically. Didn't give the right sauce that we ordered. GM was there too I guess this place is just a joke. Oh and two of the burgers were completely WRONG. But we cant go back cause we had to walk today. Took forever to get our cups. Building was a mess too. Also this was all a mobile order so even less excuse. Sounds like EVERYONE especially the management needs retrained. If I would have messed up in any of these ways when I worked at mcdonalds I would have been fired. People got fired for less when I was there.
- JWJustin WoodyNov 6, 20251.0Worse place to order from. They should just shut this location down. Service is always horrible. Noone seems to want to work. Drive through is even worse they always seem to pull you forward.
- AJAsia JohnsonOct 31, 20253.0Yall already hold on to sauces like yall own it! If I pay for my sauce I expect my sauce! Now I get half way into a large fry and it’s blonde hair in it! I feel like yall spit in my face today!
- ARAmber RhodesOct 29, 20251.0Every time we order here we are always missing items. You order a meal you’re missing fries or the drink. Want sauce with your nuggets? Better go to the store because you won’t get any from here. The manager is proof of how the employees are trained. You order multiple of something you will only get one.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's in New Haven, IN?
McDonald's in New Haven, IN is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, it offers delivery including same-day and no-contact delivery.
Is drive-thru available and what are the hours?
Drive-thru service is available 24/7 at this McDonald's location.
What payment options are accepted at McDonald's New Haven?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order McDonald's online or through an app?
Yes, you can order online at their delivery URL or through the McDonald's app available on Apple and Android devices.
Are there any rewards programs offered?
Yes, MyMcDonald’s Rewards lets you earn points for free food.
What types of food can I expect from this McDonald's?
They serve a variety of menu options with quality ingredients including burgers, sandwiches, coffee, ice cream, and breakfast items.
What nearby restaurants are close to McDonald's in New Haven?
Nearby restaurants include Burger King and Papa Johns Pizza, providing additional fast food and pizza options.
Are there convenient services near McDonald's for travelers?
Yes, nearby places include Enterprise Rent-A-Car for rentals and Marathon gas station for fuel and convenience store needs.
What nearby entertainment or community options can I visit around McDonald's?
Nearby you can visit the 3Rivers FCU Family YMCA for recreation, New Haven-Adams Twp Parks & Recreation Department for parks and community events, and Redbox for movie rentals.