Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers experiencing long wait times and incorrect orders.
Food Quality
Customers reported inconsistent food quality, with complaints about cold fries, incorrect orders, and overall dissatisfaction with the freshness of the food.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions behind the counter.
Management Issues
Feedback indicated a need for better management, with calls for improved employee training and customer service practices.
SS
Stephanie Stranger
2 days ago
1.0
If I could leave no stars I would. My fiance has been waiting for his order to be taken for over 30 mins.
RL
Ryan Lopez
Oct 22, 2025
4.0
Employees need better management, and to control the cussing that can be heard from the kitchen to the front of the store
KG
Kole Grubbs
Sep 25, 2025
1.0
Very rude experience! second window employee was super rude and had no manners. I ordered a four for four and didn’t receive my nuggets. And not to mention my large fry box was half empty. Very upsetting.
VS
Vernon Slaven
Aug 15, 2025
3.0
The place can stand to be cleaned more often. Behind the counter was in pretty bad shape as far as cleanliness. And it wasn't crowded.
CP
Crowley & Piper
Aug 2, 2025
1.0
We just got back from a trip down south and I am DONE. It is beyond ridiculous that the fast food places in this town have been as bad as they have for as long as they have. I’m not even going to keep leaving reviews with all the things you did wrong. You know you screw up and send out terrible food on a regular daily basis. Do better.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's in New Castle, IN?
The drive-thru is open from 6:30 AM to midnight on Monday through Thursday and Sunday. On Friday and Saturday, it stays open until 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's offers breakfast. You can order breakfast combos, sandwiches, coffee, and sides via their app or website.
Can I order Wendy's food for delivery near me?
Delivery may be available. Check the Wendy's app or order.wendys.com and enter your address to see if delivery is offered in your area.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, MasterCard, and Visa as payment methods.
How can I contact Wendy's New Castle location with questions or feedback?
You can call them directly at (765) 521-4933 or reach out through their Customer Care team via live chat or phone at 888-624-8140. Feedback can also be submitted through their online survey.
Where is Wendy's in New Castle located?
Wendy's is located at 524 S. Memorial Drive, New Castle, IN 47362.
Is there a Wendy's app I can use to order food?
Yes, Wendy's has a mobile app available on the Apple App Store that you can use to order food quickly and conveniently.
What are some nearby places of interest around Wendy's New Castle?
Nearby you can visit Rose City Bowl, a bowling alley and arcade; Stacks Pancake House for more dining options; and the New Castle BMV Branch for DMV services.
Can Wendy's customers use nearby transit or landmarks to find the restaurant?
Yes, customers can use nearby landmarks such as Sun Spa Salon and Burkes Outlet to help locate Wendy's, situated on Memorial Drive.
What other food options are near Wendy's in New Castle?
Close to Wendy's, you can find Long John Silver's for seafood, Pizza King Indiana for pizza, and Culver’s for American fast food and dining.