Wendy's

3.8
1238 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
524 S. Memorial Drive, New Castle, IN
47362, United States

Hours

Reviews

3.8
1,238 reviews
5 stars
470
4 stars
352
3 stars
215
2 stars
77
1 star
124

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, including cursing and arguing in front of customers.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, missing items, and food being prepared improperly.

Cleanliness

Customers noted that the restaurant was often dirty, with unclean counters and sticky floors.

Food Quality

Feedback on food quality was mixed; while some enjoyed their meals, many complained about cold, overcooked, or poorly prepared items.

Management Issues

Several reviews pointed to poor management as a contributing factor to the overall negative experiences, with calls for better training and oversight.
  • RL
    Ryan Lopez
    Oct 22, 2025
    4.0
    Employees need better management, and to control the cussing that can be heard from the kitchen to the front of the store
  • KG
    Kole Grubbs
    Sep 25, 2025
    1.0
    Very rude experience! second window employee was super rude and had no manners. I ordered a four for four and didn’t receive my nuggets. And not to mention my large fry box was half empty. Very upsetting.
  • VS
    Vernon Slaven
    Aug 15, 2025
    3.0
    The place can stand to be cleaned more often. Behind the counter was in pretty bad shape as far as cleanliness. And it wasn't crowded.
  • NN
    Nathan
    Aug 4, 2025
    1.0
    Many orders were made wrong today including mine. Corporate needs to come in qnd fix this joke
  • CP
    Crowley & Piper
    Aug 2, 2025
    1.0
    We just got back from a trip down south and I am DONE. It is beyond ridiculous that the fast food places in this town have been as bad as they have for as long as they have. I’m not even going to keep leaving reviews with all the things you did wrong. You know you screw up and send out terrible food on a regular daily basis. Do better.

Frequently Asked Questions About Wendy's

Is New Castle 105 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.