Wendy's

3.8
1240 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
524 S. Memorial Drive, New Castle, IN
47362, United States

Hours

Reviews

3.8
1,240 reviews
5 stars
471
4 stars
351
3 stars
216
2 stars
77
1 star
125

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers experiencing long wait times and incorrect orders.

Food Quality

Customers reported inconsistent food quality, with complaints about cold fries, incorrect orders, and overall dissatisfaction with the freshness of the food.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions behind the counter.

Management Issues

Feedback indicated a need for better management, with calls for improved employee training and customer service practices.
  • SS
    Stephanie Stranger
    2 days ago
    1.0
    If I could leave no stars I would. My fiance has been waiting for his order to be taken for over 30 mins.
  • RL
    Ryan Lopez
    Oct 22, 2025
    4.0
    Employees need better management, and to control the cussing that can be heard from the kitchen to the front of the store
  • KG
    Kole Grubbs
    Sep 25, 2025
    1.0
    Very rude experience! second window employee was super rude and had no manners. I ordered a four for four and didn’t receive my nuggets. And not to mention my large fry box was half empty. Very upsetting.
  • VS
    Vernon Slaven
    Aug 15, 2025
    3.0
    The place can stand to be cleaned more often. Behind the counter was in pretty bad shape as far as cleanliness. And it wasn't crowded.
  • CP
    Crowley & Piper
    Aug 2, 2025
    1.0
    We just got back from a trip down south and I am DONE. It is beyond ridiculous that the fast food places in this town have been as bad as they have for as long as they have. I’m not even going to keep leaving reviews with all the things you did wrong. You know you screw up and send out terrible food on a regular daily basis. Do better.

Frequently Asked Questions About Wendy's

Is New Castle 105 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's in New Castle, IN?

The drive-thru is open from 6:30 AM to midnight on Monday through Thursday and Sunday. On Friday and Saturday, it stays open until 1:00 AM.