Papa Johns Pizza

3.5
353 reviews
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Business Details

2020 S MEMORIAL DR, New Castle, IN
47362, United States
(765) 529-3100
https://locations.papajohns.com/united-states/in/47362/new-castle/2020-s-memorial-dr?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in New Castle, IN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best New Castle pizza for any occasion. Call us for pizza delivery in New Castle or stop by 2020 S MEMORIAL DR for carryout to order the best pizza in New Castle, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2020 S MEMORIAL DR, New Castle, IN
47362, United States

Hours

Reviews

3.5
353 reviews
5 stars
136
4 stars
69
3 stars
52
2 stars
22
1 star
74

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times for orders, poor customer service, and rude staff interactions.

Food Quality

While some customers enjoyed the pizza, many complained about undercooked or burnt food, as well as inconsistent quality.

Order Accuracy

Numerous reviews mentioned incorrect orders, missing items, and issues with the online ordering system.

Cleanliness

Several customers noted that the store appeared dirty and in need of better maintenance.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • MW
    Marc Wilburn
    Dec 15, 2025
    5.0
    Good pie
  • KF
    Klaire Flockhart
    Dec 13, 2025
    1.0
    The service has been consistently disappointing. While I've given them another chance, their performance has not improved.
  • KW
    Katherine Wright
    Nov 24, 2025
    1.0
    Placed an online order and arrived within the time frame given to pick up order. When walked in there was no one present, eventually someone came out of the office. When asked the name for the order she said they couldn't find it but our sticker order slip was stilling hanging from the printer. She then said it just came through even though it had been there since walking in and the prior 15 minutes we waited before coming in. Service lately has absolutely sucked and the quality of pizza has gone downhill. Probably wont be coming back.
  • SA
    Samantha Apollo
    Nov 13, 2025
    1.0
    If you want to be spoken to poorly by a rude woman, this is the place for you. If you actually want pizza though, I would suggest somewhere else. You will just leave here with an empty box of disappointment when you show up at the time it's supposed to be ready and they tell you it will be 45 more minutes.
  • CS
    Cyle Sparks
    Nov 13, 2025
    1.0
    Ordered 2 pizzas on a Thursday evening and was told they would be ready in 20-30 minutes. Arrived at the 35 minute mark and was told it would be another 30-40 minutes. Please get rid of the call center and let me talk to someone in the building so I can get an accurate time.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in New Castle, IN?

Delivery hours are Monday to Thursday 10:00 AM to 12:00 AM, Friday and Saturday 10:00 AM to 1:00 AM, and Sunday 11:00 AM to 12:00 AM.

Can I order takeout from Papa Johns Pizza and what are the takeout hours?

Yes, takeout is available Monday to Thursday 10:00 AM to 12:00 AM, Friday and Saturday 10:00 AM to 1:00 AM, and Sunday 11:00 AM to 12:00 AM.