Papa Johns Pizza

3.5
349 reviews
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Business Details

2020 S MEMORIAL DR, New Castle, IN
47362, United States
(765) 529-3100
https://locations.papajohns.com/united-states/in/47362/new-castle/2020-s-memorial-dr?utm_source=gmb&utm_medium=organic
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About

Pizza Restaurant
At Papa Johns Pizza in New Castle, IN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best New Castle pizza for any occasion. Call us for pizza delivery in New Castle or stop by 2020 S MEMORIAL DR for carryout to order the best pizza in New Castle, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2020 S MEMORIAL DR, New Castle, IN
47362, United States

Hours

Reviews

3.5
349 reviews
5 stars
134
4 stars
69
3 stars
52
2 stars
22
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for both pickup and delivery, often exceeding the estimated times.

Food Quality

While many customers enjoyed the pizza, there were complaints about undercooked or burnt pizzas and inconsistent ingredient quality.

Customer Service

Numerous reviews highlighted rude or unhelpful staff, with some customers experiencing poor communication and management.

Cleanliness

Several customers noted that the store appeared dirty and unkempt, which affected their overall impression.

Order Accuracy

There were multiple instances of incorrect orders, missing items, and issues with honoring coupons.
  • SA
    Samantha Apollo
    Nov 13, 2025
    1.0
    If you want to be spoken to poorly by a rude woman, this is the place for you. If you actually want pizza though, I would suggest somewhere else. You will just leave here with an empty box of disappointment when you show up at the time it's supposed to be ready and they tell you it will be 45 more minutes.
  • CS
    Cyle Sparks
    Nov 13, 2025
    1.0
    Ordered 2 pizzas on a Thursday evening and was told they would be ready in 20-30 minutes. Arrived at the 35 minute mark and was told it would be another 30-40 minutes. Please get rid of the call center and let me talk to someone in the building so I can get an accurate time.
  • TC
    Tara Carter
    Oct 28, 2025
    3.0
    Is always busy but staff moves slow and doesn't seem concerned with the customers
  • PS
    Perry “perryd43” Stockard
    Oct 23, 2025
    4.0
    You just pick up your pizza and go. No place to sit down , call ahead and place your order before you get there. Nice people....papajohns has a real good product
  • MR
    Megan Ragan
    Aug 10, 2025
    1.0
    My order was placed for future delivery. The order was an hour late and was barely even warm. The eployee that answered was extremely rude and the manager couldnt even bother to talk to me on the phone. Very upset with experience!
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in New Castle, IN?

Delivery hours are Monday to Thursday 10:00 AM to 12:00 AM, Friday and Saturday 10:00 AM to 1:00 AM, and Sunday 11:00 AM to 12:00 AM.

Can I order takeout from Papa Johns Pizza and what are the takeout hours?

Yes, takeout is available Monday to Thursday 10:00 AM to 12:00 AM, Friday and Saturday 10:00 AM to 1:00 AM, and Sunday 11:00 AM to 12:00 AM.