Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,951 reviews
5 stars
553
4 stars
382
3 stars
383
2 stars
219
1 star
414
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.
Food Quality
Food freshness and quality were frequently criticized, with complaints about cold or old items and incorrect preparation.
Speed of Service
Service speed was inconsistent, with some customers experiencing quick service while others faced long wait times.
Cleanliness
The cleanliness of the restaurant received mixed reviews, with some noting clean environments while others reported issues.
- BGBrandon Gonzalez1 day ago5.0Went through the drive through for an early morning food run. The wait was short (around 4:45am) and the food was good. The staff running the drive through were very efficient and polite
- SMSantiago MorenaDec 30, 20252.0The only consistently good experience I’ve had at this location is during breakfast hours when their kitchen is staffed by a Hispanic crew. Any other time quality is extremely poor. Fries are often soft and cold and the hamburger patties also have come to me usually cold. Except for their breakfast, most of the time their lunch and dinner falls below the expected corporate standard.
- RRRobertDec 21, 20254.0McDonald’s typically finds a way to screw up my order however as of today they got everything correct and swiftly! I hope to continue getting this service as time goes on! So far so good!
- DSDerek SearsDec 19, 20255.0Quick service with a smile!
- CYCanren YatesDec 16, 20251.0Placed an online order even called up there and asked if they could out ketchup and mayo in the bag. Guess what there was no straw for my drink no spoon for the ice-cream and no sauces and the person on the phone just seemed so rude the way they were speaking. Please do better.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's in New Castle, IN?
McDonald's in New Castle, IN is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 and can be ordered online.
Is there a drive-thru available at this McDonald's?
Yes, the drive-thru is open 24 hours a day, every day of the week.
What payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location provide curbside pickup?
Yes, curbside pickup is available as one of the pickup and delivery services offered.
How can I order from McDonald's using a mobile app?
You can order using the McDonald's app available on the Apple App Store and Google Play Store.
Are there any nearby fast food restaurants other than McDonald's?
Yes, nearby fast food options include Burger King and Subway, which are within close proximity.
What nearby places can I visit after enjoying a meal at McDonald's?
You can visit local spots like Redbox for movie rentals or explore Goodwill Industries for thrift shopping, both close by.
Are there any nearby pharmacies or health services near this McDonald's?
Yes, Mcgrady Family Pharmacy Incorporated and multiple dermatology offices like Dermatology Inc. and Dr. Charles Williams Jr. MD are nearby.
Does this McDonald's have any social media presence where customers can follow updates?
Yes, you can follow them on Facebook, Instagram (@mcdonalds), Twitter (@McDonalds), TikTok, and X for the latest updates.