Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,939 reviews
5 stars
547
4 stars
379
3 stars
383
2 stars
218
1 star
412
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported receiving cold, old, or improperly prepared food, including soggy fries and incorrect orders.
Customer Service
Service quality varied significantly, with numerous complaints about rude staff and poor customer interactions.
Order Accuracy
A frequent issue noted was incorrect orders, with many customers receiving missing or wrong items.
Cleanliness
While some reviews mentioned cleanliness, there were also reports of unsanitary conditions in the play area and bathrooms.
Speed of Service
Customers frequently commented on slow service, especially during late-night hours, with long wait times reported.
- JTJoe Tompkins3 days ago4.0I'm old, I've been to a lot of different McDonald's locations, this is one of the better ones on most days.
- ZSzack sheltonOct 30, 20251.0Ordered food, expecting it to be somewhat decent being around dinner time, fries were not fresh at all other items were not fresh or even warm by the time I got home, honestly location needs to do better
- TCTara CarterOct 15, 20254.0Its McDonald's what can you say
- MHMolly HakesOct 8, 20252.0It was average always get no salt fries and what do we end up getting???.... Salted fries
- SBShane BenjaminOct 7, 20254.0Everytime I go there (which is not often) the people working there just hand you your food with rbf. They are never friendly. Ive only gotten my order right 1 time out of the last 8 times I've been there.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's in New Castle, IN?
McDonald's in New Castle, IN is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 and can be ordered online.
Is there a drive-thru available at this McDonald's?
Yes, the drive-thru is open 24 hours a day, every day of the week.
What payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location provide curbside pickup?
Yes, curbside pickup is available as one of the pickup and delivery services offered.
How can I order from McDonald's using a mobile app?
You can order using the McDonald's app available on the Apple App Store and Google Play Store.
Are there any nearby fast food restaurants other than McDonald's?
Yes, nearby fast food options include Burger King and Subway, which are within close proximity.
What nearby places can I visit after enjoying a meal at McDonald's?
You can visit local spots like Redbox for movie rentals or explore Goodwill Industries for thrift shopping, both close by.
Are there any nearby pharmacies or health services near this McDonald's?
Yes, Mcgrady Family Pharmacy Incorporated and multiple dermatology offices like Dermatology Inc. and Dr. Charles Williams Jr. MD are nearby.
Does this McDonald's have any social media presence where customers can follow updates?
Yes, you can follow them on Facebook, Instagram (@mcdonalds), Twitter (@McDonalds), TikTok, and X for the latest updates.