Buffalo Wild Wings

3.5
899 reviews
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Business Details

1715 South Memorial Drive, New Castle, IN
47362, United States
(765) 388-2800
https://www.buffalowildwings.com/locations/us/in/new-castle/1715-south-memorial/sports-bar-1028
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About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
1715 South Memorial Drive, New Castle, IN
47362, United States

Hours

Reviews

3.5
899 reviews
5 stars
336
4 stars
197
3 stars
135
2 stars
67
1 star
164

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times for food and drinks, often with little to no communication from staff.

Food Quality

Many reviews highlighted poor food quality, including cold, overcooked, or incorrect orders, leading to dissatisfaction.

Staff Behavior

Several customers experienced rude or unprofessional behavior from staff, including dismissive attitudes and lack of attention to customers.

Management Concerns

Customers expressed frustration with management's handling of issues, including poor communication and lack of accountability for service failures.

Mixed Experiences

While some customers praised specific staff members and enjoyed certain menu items, the overall sentiment leaned heavily towards disappointment.
  • NC
    Nate Carroll
    Nov 14, 2025
    5.0
    Everything was pretty good but they’re short staffed.
  • RP
    Rosanne Petry
    Oct 21, 2025
    1.0
    Was there at 4:05 pm Waited 10 minutes- no one came Looked in the kitchen- no one there Totally empty There was one person in front of me who had been there longer Left
  • PP
    popcorncraz
    Oct 21, 2025
    4.0
    Really good food! Fairly good waitress. Only thing was with all the tvs there, they wouldn't put any on a sporting event we wanted to see. There was very little interest from other customers on the events they were showing. It wasn't that they couldn't get that sport - the employee just didn't like the team we wanted to see🫩😠.... Kind of like politics!!!!!!! We most likely won't go back.......
  • JH
    Jennifer Hay
    Oct 18, 2025
    1.0
    The food was disgusting and cold. Our server ok but overall we won't be eating at this establishment again.
  • NL
    Noah Lowery
    Sep 16, 2025
    1.0
    I think games & ufc fights are genuinely the only reason this pathetic location is treading water. Terrible from top to bottom. Poor managers, poor, slow service, regular 30-40 minute ticket times with an almost empty restaurant. My final time giving them a chance I got some wings and potato wedges to go. Waited 43 minutes for the order to get ready. Came straight home(4 minute drive) to eat, and the wings were somehow cold, and were egregiously overcooked and completely dried out. This is the saddest restaurant in town. You’ll see the other reviews reflect that. Genuinely impressive just how bad a restaurant can operate, and still keep their doors open. Can’t wait to see this location close
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Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in New Castle offer?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

What are the operating hours of Buffalo Wild Wings in New Castle?

Buffalo Wild Wings is open Monday to Thursday from 11:00 AM to 11:00 PM, Friday and Saturday from 11:00 AM to 11:59 PM, and Sunday from 11:00 AM to 11:00 PM.