Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local New Albany Subway® Restaurant at 2743 Charlestown Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling their orders were treated as an inconvenience.
Food Quality
Customers frequently complained about insufficient meat and poor sandwich preparation, with some reporting unsanitary conditions.
Cleanliness
While some customers praised the cleanliness of the location, many others reported dirty conditions and unsanitary practices.
Order Accuracy
Multiple reviews noted issues with incorrect orders and lack of attention to customer requests.
Management Issues
Several customers expressed frustration with management's lack of responsiveness and poor handling of complaints.
AB
Amy Jo Barnickle
Feb 6, 2026
1.0
This was my first time at this location. It was awful. They would not let my child use the restroom! They have the door locked with an employee only sign! The man working did not put extra olives on my son’s sandwich as requested through the app on notes and on the actual order. They had wires hanging from the ceiling, and the walls are nasty. It was truly disappointing and I don’t see a place to complain on subways site,
JJ
Javen Johnson
Jan 17, 2026
2.0
if i pay $16 for a sandwich, it better be overflowing!
this place skimps on everything,
employees shouldn’t be in customer service, seemed like they hated every second we were in there. choose a different location to go to!
AA
Alyssa Ashley
Dec 23, 2025
1.0
Just started ordering from this location. After a couple of tries we will not be coming back. Placed an online order approximately 20 minutes before we were to pick it up for ASAP pick up. Arrived at the store The sandwich was still not ready and they told us we had to wait until the time that the app said it would be ready to even start the sandwich. Workers were rude not helpful and I know they could have started the sandwich anyway. Horrible customer service restaurant was dirty will not return
TT
the the
Dec 14, 2025
1.0
The guy who runs this place isn't smart at all. Online it gives you the opportunity to turn your footling sandwich into a meal for 2.99 more. It also lets you do that while adding a coupon code on the promo before checking out. He isn't aware of that and tells me I have to get a fountain instead of a 20 ounce when clearly I already ordered it online. Nobody wants a fountain from this place because these people are dirty. I got to the other subways now.
VB
Vere B
Nov 30, 2025
2.0
They don't put meat in the sandwich, the most depressing subway I've ever had
$13