At our Mexican restaurant in New Albany, IN, we craft every meal with fresh ingredients so we can ensure the richest flavors. We're also not stingy with our portions and do everything we can to ensure you're well-fed when you dine with us. For over eight years, we've provided an upscale, quality dining experience where you can sit, relax, and enjoy. Our servers are quick on their feet, professional, and friendly. We also featured a large assortment of drinking options, such as domestic beers, margaritas, and much more. Visit Puerto Vallarta Restaurant for your next meal, and contact us for more information!
Mixed reviews on food quality; some praised the authentic taste while others found dishes bland or poorly prepared.
Service Issues
Numerous complaints about service, including rudeness, mistakes with orders, and slow response times.
Atmosphere
Generally positive feedback on the restaurant's atmosphere, though some noted it could be loud.
Management Concerns
Several customers reported poor management interactions, including dismissive attitudes and disputes over billing.
Value for Money
Some customers felt overcharged or dissatisfied with portion sizes relative to prices.
BB
Bacon Barn
1 day ago
5.0
Best Mexican food around!!!!
PS
Paul Shaffer
Jan 3, 2026
5.0
Love the updated rustic look. Food was great. Service fast and efficient.
EE
Everett
Dec 21, 2025
5.0
This is the best Mexican restaurant I’ve ever been to. I come here all the time because it’s my favorite restaurant of all time. They have free salsa and their queso is amazing on top of that. The service and atmosphere is also amazing. It’s not even just about the food everything about this place is amazing!
RC
Robert Cook
Dec 16, 2025
5.0
Quick lunch spot. They are quick to get food to you. Food is always hot and fresh. I recommend the steak burritos. So GOOD.
KL
Kevin Laswell
Nov 22, 2025
2.0
I visited for lunch on Saturday, dine-in. Obviously ordered the wrong thing - #25 beef taco, beef burrito, rice & beans. I don't like spicy, but I never had such bland food. NO seasoning at all. Burrito was just dry ground beef in a tortilla. No lettuce, tomato, cheese, sour cream or white sauce. Taco was just as dry and boring. I transferred the lettuce & cheese from my taco to top the burrito. Didn't help either one. Refried beans were like soup. Rice was dry, and cold. Salsa served w chips was watered-down. Service was attentive, but I don't like it when server removes dishes for items I'm still eating or holding in my hand (taco). Maybe next time, fajitas. Or just ala cart tacos with sides (guac, queso, lettuce, tomatoes, sour cream, cheese). Or Taco Bell. Atmosphere was loud - servers speaking espanol to each other, foreign music from multiple broadcasting sources (dining, kitchen).
Frequently Asked Questions About Puerto Vallarta Restaurant
What type of cuisine does Puerto Vallarta Restaurant offer?
Puerto Vallarta Restaurant offers authentic Mexican cuisine crafted with fresh ingredients to ensure rich flavors and generous portions.
Where is Puerto Vallarta Restaurant located?
It is located at 4214 Charlestown Rd, Suite 4, New Albany, IN 47150, USA.
What are the typical business hours of Puerto Vallarta Restaurant?
The restaurant is generally open from 11:00 AM to 10:00 PM Monday through Thursday, 11:00 AM to 10:30 PM on Fridays and Saturdays, and 11:00 AM to 9:00 PM on Sundays. Hours may vary, so please call for current availability.
Does Puerto Vallarta Restaurant offer takeout or delivery services?
Puerto Vallarta Restaurant offers takeout but does not provide delivery services.
What payment options are accepted at Puerto Vallarta Restaurant?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Puerto Vallarta Restaurant wheelchair accessible?
Yes, the restaurant has wheelchair accessible entrance, parking, seating, and restrooms.
Do you serve beverages like beer and margaritas at Puerto Vallarta Restaurant?
Yes, the restaurant features a large assortment of drinks including domestic beers and margaritas.
What nearby places can I visit before or after dining at Puerto Vallarta Restaurant?
Nearby places include Smoothie King for smoothies, Coffee Crossing for coffee or snacks, and Graeter's Ice Cream for dessert after your meal.
Are there any beauty or wellness services near Puerto Vallarta Restaurant?
Yes, Pretty Nails Salon and Spa and Reboot Health and Wellness spa are nearby for beauty and wellness treatments.
What options exist for getting to Puerto Vallarta Restaurant if I'm using public transit or nearby retail destinations?
The restaurant is close to places like Verizon Wireless Zone and Keg Liquors New Albany, making it convenient to combine shopping with dining. While specific transit stations are not listed, nearby landmarks can help locate the restaurant easily within New Albany.