Brand Certified
McDonald's
3.5(1708 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2621 Charlestown Rd, New Albany, IN
47150, United States
Certified by McDonald's • Mar 01, 2026
(812) 940-6259
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.5
1,708 reviews
5 stars
570
4 stars
361
3 stars
348
2 stars
177
1 star
252
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and dismissive.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor attention to detail.
Food Quality
Food quality is inconsistent, with reports of cold, poorly prepared items, and some customers experiencing food safety issues.
Cleanliness
The cleanliness of the restaurant varies, with some customers noting clean conditions while others reported dirty areas.
Speed of Service
Service speed is often criticized, with long wait times reported during busy periods.
- PNPaul NachandFeb 15, 20265.0i want to give a shoutout to the young lady working front counter at 2:15pm, they had probably 25 cars in the drivethrough and 15 people inside and she was working hard. When my food came out someone almost grabbed my food and she made sure i got the food and not them, Awesome customer service 😎 shows she really cares! Keep her because good help is hard to find now adays.
- SJSteven JohnsonFeb 12, 20265.0Good deals
- TKTime KillerJan 27, 20264.0They forget food a lot of times
- LLLolaJan 12, 20265.0I liked the people who work there. They are friendly and competent. They are agile at handling every part of the experience. They have a clean store all the time. You will never encounter any trash or dirt on the floors or tables. I know the manager there she is super sweet. The food is always fresh and they never get the order wrong. 🍔 I also DoorDash there all the time and they are fast and friendly when dealing with me. 🍟🍩☕️🫓🥧🇺🇸❤️🔥🧸💸
- JGJamie GardnerDec 21, 20252.0Rude lady who took my order with a whole attitude 😒
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's at 2621 Charlestown Rd, New Albany?
McDonald's is open from 5:00 AM to 12:00 AM Monday through Saturday, and from 6:00 AM to 12:00 AM on Sundays.
Does this McDonald's location offer drive-thru service?
Yes, the McDonald's at 2621 Charlestown Rd offers drive-thru service daily from 5:00 AM to 12:00 AM, except Sunday when it closes at 11:00 PM.
Can I order delivery from this McDonald's location?
Yes, delivery is available from 5:00 AM to 12:00 AM Monday through Saturday, and 5:00 AM to 11:00 PM on Sundays via their online delivery service.
What types of ordering and pickup services are available at this McDonald's?
This McDonald's offers curbside pickup, delivery including same-day and no-contact options, and mobile ordering through their app.
What payment options does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I earn rewards when I order from this McDonald's?
You can earn points for free food through the MyMcDonald's Rewards program available on their website.
Are there any nearby public transportation or interesting places near McDonald's that customers can visit?
Nearby locations include Redbox for video rentals and Colonial Manor Shopping Center for shopping, which customers might visit before or after McDonald's.
Is there a popular pizza or fast food alternative near McDonald's?
Yes, Domino's pizza restaurant, Chicago City Pizza, Hardee's, and Arby's sandwich shop are all nearby alternatives to McDonald's.
Are there any healthcare or counseling services close to this McDonald's?
Yes, Associates In Counseling and Diversified Nurse Consultants are nearby for mental health and medical services.
Where can I find more information and social media updates about McDonald's?
You can visit their official website or follow their social media on platforms including Facebook (McDonalds2621CharlestownRd), Instagram (@mcdonalds), Twitter (@McDonalds), and TikTok.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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