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McDonald's

3.5
(1708 reviews)

Business Details

2621 Charlestown Rd, New Albany, IN
47150, United States
(812) 940-6259
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2621 Charlestown Rd, New Albany, IN
47150, United States

Hours

Reviews

3.5
1,708 reviews
5 stars
570
4 stars
361
3 stars
348
2 stars
177
1 star
252

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and dismissive.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor attention to detail.

Food Quality

Food quality is inconsistent, with reports of cold, poorly prepared items, and some customers experiencing food safety issues.

Cleanliness

The cleanliness of the restaurant varies, with some customers noting clean conditions while others reported dirty areas.

Speed of Service

Service speed is often criticized, with long wait times reported during busy periods.
  • PN
    Paul Nachand
    Feb 15, 2026
    5.0
    i want to give a shoutout to the young lady working front counter at 2:15pm, they had probably 25 cars in the drivethrough and 15 people inside and she was working hard. When my food came out someone almost grabbed my food and she made sure i got the food and not them, Awesome customer service 😎 shows she really cares! Keep her because good help is hard to find now adays.
  • SJ
    Steven Johnson
    Feb 12, 2026
    5.0
    Good deals
  • TK
    Time Killer
    Jan 27, 2026
    4.0
    They forget food a lot of times
  • LL
    Lola
    Jan 12, 2026
    5.0
    I liked the people who work there. They are friendly and competent. They are agile at handling every part of the experience. They have a clean store all the time. You will never encounter any trash or dirt on the floors or tables. I know the manager there she is super sweet. The food is always fresh and they never get the order wrong. 🍔 I also DoorDash there all the time and they are fast and friendly when dealing with me. 🍟🍩☕️🫓🥧🇺🇸❤️‍🔥🧸💸
  • JG
    Jamie Gardner
    Dec 21, 2025
    2.0
    Rude lady who took my order with a whole attitude 😒

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 2621 Charlestown Rd, New Albany?

McDonald's is open from 5:00 AM to 12:00 AM Monday through Saturday, and from 6:00 AM to 12:00 AM on Sundays.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 2621 Charlestown Rd offers drive-thru service daily from 5:00 AM to 12:00 AM, except Sunday when it closes at 11:00 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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