Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,696 reviews
5 stars
564
4 stars
358
3 stars
349
2 stars
173
1 star
252
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Service Issues
Many reviews highlighted poor customer service, including rude staff, slow service, and frequent mistakes with orders.
Cleanliness
Several customers noted cleanliness issues within the restaurant, particularly in the bathrooms and dining areas.
Inconsistency
The performance of this location varied significantly depending on the time of day and staff on duty, leading to inconsistent experiences.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good service during certain visits.
- WBWilliam BarrowsNov 11, 20252.0Not the best. OK though. Good crowd for as early as it was. Food was OK. No salt or other condiments easily available. When I asked for salt, I received three little packets for six sandwiches. The employee seemed annoyed that I even asked. I guess it was because they were so busy.
- SSStephanie SmithNov 2, 20251.0Took my husband and newborn to McDonald’s drive thru for a quick breakfast Sunday morning. They had use pullover into a drive thru spot next to curbside while our food was made. We waiting for 30 minutes before a worker asked us to come inside because the manager handed out our food to another customer and did not want to deal with us. If the worker hadn’t taken me inside while my husband stayed with our baby, I would have never received my food. The managers need to manage the store better and ensure all customers who have paid are served without needing to cause a seen. The managers Nikki or Britany never did attend show up to handle the situation and luckily a worker rang up our order and gave it to us finally. This location needs to be managed better, until then we’ll travel to the Grant Line road location instead.
- PSPink SunshineOct 28, 20254.0Food is always hot and fresh, service is polite and fast. My only complaint is SHRINKFLATION. Have you noticed the shrinking size of the Filet o Fish? that fish patty is so tiny you cant hardly see it! It used to be twice as big. At least they still have a $5 value meal.
- JMJasmine MayberryOct 28, 20251.0The only reason my husband bought stuff off the Monopoly menu is so we like others can get the game pieces well there was no game piece on the box or the drinks anymore....so looks like it's another scam monopoly
- GGGlennOct 17, 20251.0Ordered in the drive thru. When I pulled up to get my order, I asked for a water. I told the girl I'd pay for it. She told me I'd have to drive back around and order it. Sucky customer service. But I guess that's what ALL McDonald's is now. Crappy customer service
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's at 2621 Charlestown Rd, New Albany?
McDonald's is open from 5:00 AM to 12:00 AM Monday through Saturday, and from 6:00 AM to 12:00 AM on Sundays.
Does this McDonald's location offer drive-thru service?
Yes, the McDonald's at 2621 Charlestown Rd offers drive-thru service daily from 5:00 AM to 12:00 AM, except Sunday when it closes at 11:00 PM.
Can I order delivery from this McDonald's location?
Yes, delivery is available from 5:00 AM to 12:00 AM Monday through Saturday, and 5:00 AM to 11:00 PM on Sundays via their online delivery service.
What types of ordering and pickup services are available at this McDonald's?
This McDonald's offers curbside pickup, delivery including same-day and no-contact options, and mobile ordering through their app.
What payment options does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I earn rewards when I order from this McDonald's?
You can earn points for free food through the MyMcDonald's Rewards program available on their website.
Are there any nearby public transportation or interesting places near McDonald's that customers can visit?
Nearby locations include Redbox for video rentals and Colonial Manor Shopping Center for shopping, which customers might visit before or after McDonald's.
Is there a popular pizza or fast food alternative near McDonald's?
Yes, Domino's pizza restaurant, Chicago City Pizza, Hardee's, and Arby's sandwich shop are all nearby alternatives to McDonald's.
Are there any healthcare or counseling services close to this McDonald's?
Yes, Associates In Counseling and Diversified Nurse Consultants are nearby for mental health and medical services.
Where can I find more information and social media updates about McDonald's?
You can visit their official website or follow their social media on platforms including Facebook (McDonalds2621CharlestownRd), Instagram (@mcdonalds), Twitter (@McDonalds), and TikTok.