Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,263 reviews
5 stars
677
4 stars
448
3 stars
454
2 stars
203
1 star
481
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, including missing items and wrong food.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.
Cleanliness
Several reviews mentioned dirty dining areas and unsanitary conditions, particularly in the bathrooms.
Food Quality
Customers expressed disappointment with food quality, citing cold or poorly prepared items, including undercooked fries and stale buns.
Operational Issues
There were complaints about the restaurant not being open during advertised hours and difficulties with the mobile app ordering system.
- MMMelvin McWilliamsNov 16, 20252.0This McDonald's is a terrible place to go late at night. I truly believe they make up there on prices late at night. Food is cold and the service sucks rotten eggs. I wouldn't be surprised if the over night crew has had complaints on them. One night I went there and ordered and they said a price that was crazy and I asked them what is the order and then I just drove off.
- AKAnna KerrNov 11, 20251.0Absolutely horrendous service tonight. Visited at around 9:30 to pick up my mobile order through drive through. The lady on the speaker was extremely rude and claimed that my order was not placed for drive through and that I’d have to come inside. I explained to this person that my app SAYS pick up in drive through, it must be some sort of in-app issue on their end. I was extremely kind in my explanation, with nothing but rudeness in return. I always order for the drive through and the app said drive through on my end, I just worked a 12 hour shift and wanted to pick up food quickly and go home. Also told this person that my dog who was in the car with me had literally just come out of a surgical procedure and asked if we could just have our order through the drive through. She stated “no, you have to come in”. So I had to come in with my dog who was still groggy from being under anesthesia from his surgical procedure to pick up my food because it would be safe to leave him unattended in the car. Just appalled by the behavior.
- JOJulia OakesOct 26, 20253.0Dinner it's ok
- SRSamantha RobbinsOct 17, 20251.0The night shift staff here is absolutely ridiculous! Except for the younger girl that was handing out orders around 8pm tonight! But it never fails my order is always wrong anytime I go here at night! Tonight I asked for mayo and extra onions to be added to our double cheeseburgers. We get them and there's no cheese on them and nothing else but a pickle! Ive tried to call and speak to a manager but someone just keeps answering the phone and hanging up!
- DRD RSep 27, 20251.0Wife found a hair in her spicy chicken wrap
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in New Albany, IN?
McDonald's in New Albany, IN is open 24 hours, 7 days a week, including delivery and drive-through services.
Does this McDonald's location offer drive-through service?
Yes, this McDonald's location offers drive-through service 24/7.
What delivery and pickup options are available at this McDonald's?
Services include curbside pickup, delivery, same day delivery, and no-contact delivery.
Where can I order online from this McDonald's location?
You can order online via the delivery website at https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on iOS and Android.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What is the address and main contact number for this McDonald's?
The address is 2107 State St, New Albany, IN 47150, and the main phone number is +1 930-228-3330.
What are some nearby healthcare facilities around this McDonald's in New Albany?
Nearby healthcare facilities include Westmoreland Pharmacy, Kelley Dental Laboratory, Baptist Health Medical Group Endocrinology, Joslin Diabetes Center, and multiple cardiologists like Surender K. Sandella, MD and Srini Manchi, MD.
Are there other fast food options near this McDonald's?
Yes, nearby fast food options include another McDonald's, Arby's, and KFC, providing a variety of choices for quick meals in the area.
What nearby services can customers access before or after visiting McDonald's?
Customers can visit nearby services such as Walgreens pharmacy, USPS post office, Valvoline Instant Oil Change, and Wash N Shine Car Wash for convenience around their visit.
How can customers benefit from using the McDonald's app for this location?
The McDonald's app allows customers to order conveniently, access mobile offers, and participate in MyMcDonald's Rewards to earn points towards free food.