Jimmy John's

3.5
185 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2221 State St, New Albany, IN
47150, United States

Hours

Reviews

3.5
185 reviews
5 stars
87
4 stars
25
3 stars
13
2 stars
14
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff and incorrect orders, leading to dissatisfaction.

Delivery Delays

Many reviews highlighted significant delays in delivery times, often exceeding an hour, which frustrated customers.

Food Quality

While some customers praised the freshness and taste of the food, others complained about incorrect orders and insufficient toppings.

Positive Staff Interactions

Despite the negative feedback, several customers noted friendly and helpful staff members who provided excellent service.
  • JD
    Josh Devine
    Nov 3, 2025
    2.0
    Good food,but why the hell are they playing explicit music. WAP playing when I have my kid in here.
  • ZZ
    Zach
    Sep 27, 2025
    1.0
    New vinaigrette is disgusting. Haven't been back in months and am disappointed
  • GG
    Georgia Gravelle
    Aug 27, 2025
    2.0
    Stop today - ordered a Sammy and was not reminded about a drink. I also ordered potato salad and a half pickle. I waited for 10 minutes- was handed a sammich and no pickle or potato salad. I asked the green hair person and he said sorry I didn’t hear you ask for that and walked off. There was a lunch line no way was I waiting again. I had already forgotten to order one and had to be rerang already. Maybe if green hair and chipped nail polish had also recommended a drink I would not have had to get into line again. Over all sandwich was okay tomatoes were old and lettuce was oxidized but hey I’m fat and hungry so I consumed it- but I’ll not come back.
  • JD
    Julie Drake
    Aug 25, 2025
    1.0
    I ordered a combo. Sandwich, chips and a drink on the app. The sandwich wasn't toasted , as requested, they didn't leave off the tomatoes or cucumbers either. Some people do have food allergies so they should be more careful. Also when it was delivered I only got the sandwich. Called to let them know about it and was met with a VERY RUDE person on the other end of line. Seriously... NEVER ordering from them again. Also, if you want to claim to be "freaky fast" maybe don't take an hour to deliver it.
  • NG
    Nick Garland
    Aug 9, 2025
    5.0
    These girls make a mean sandwich and they have a very friendly atmosphere.