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Jimmy John's

3.5
(187 reviews)
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Business Details

2221 State St, New Albany, IN
47150, United States
(812) 944-2700
https://locations.jimmyjohns.com/in/newalbany/sandwiches-1802.html

About

Sandwich Restaurant

Location

Jimmy John's
2221 State St, New Albany, IN
47150, United States

Hours

Reviews

3.5
187 reviews
5 stars
88
4 stars
25
3 stars
13
2 stars
14
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for orders, incorrect orders, and rude staff interactions.

Food Quality

Mixed reviews on food quality, with some customers praising freshness while others complained about insufficient toppings and incorrect orders.

Positive Staff Interactions

Several reviews highlighted friendly and helpful staff members who provided excellent customer service.

Delivery Problems

Many customers experienced delays in delivery, with some orders taking over an hour despite being nearby.
  • JV
    Jennifer Vincent
    4 days ago
    5.0
    I just had a great customer service experience at this store. I did a mobile order and arrived just a few minutes before 10:30 the door was open and everyone was working hard and prepping for the day. They made my order really quickly and I was on my way.
  • AN
    Ava Nicole
    Feb 2, 2026
    1.0
    took 25 mins for one sandwich and had to flag an employee down just to get my order taken
  • JD
    Josh Devine
    Nov 3, 2025
    2.0
    Good food,but why the hell are they playing explicit music. WAP playing when I have my kid in here.
  • ZZ
    Zach
    Sep 27, 2025
    1.0
    New vinaigrette is disgusting. Haven't been back in months and am disappointed
  • SK
    Stephen B Knutti
    Feb 11, 2023
    4.0
    This location lost a star. First time I had been there & I didn't know about the shelf they put carryout orders on. The cashier got a bit "snippy" with me when I asked for my order. Don't assume that I've been there before and when it turns out I hadn't been there previously, lighten your tone with the customer. 3.5 Freaky Fast ⭐'s.
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Certified March 01, 2026Yext Knowledge Graph
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