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Jimmy John's

3.9
(243 reviews)

Business Details

(812) 725-8580

About

Sandwich Restaurant

Location

Jimmy John's
3001 Charlestown Crossing Way, New Albany, IN
47150, United States

Hours

Reviews

3.9
243 reviews
5 stars
127
4 stars
42
3 stars
26
2 stars
16
1 star
32

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, leading to frustration and dissatisfaction.

Food Quality

While many customers enjoyed the food, there were complaints about incorrect orders and unsanitary conditions.

Positive Staff Interactions

Some reviews highlighted friendly and helpful staff, particularly during busy times, which contributed positively to the customer experience.

Delivery Problems

Several customers experienced significant delays in delivery, with some orders taking over an hour, leading to disappointment.
  • GB
    Gavin Bindner
    Dec 23, 2025
    2.0
    Normally no issues however there was a woman working the closing shift who was acting very rude making sarcastic comments and being impatient. She even managed to get the order wrong when I (a picky eater) always order a slim 1 which consists of ham cheese and bread. Nothing more
  • JP
    Jennifer Proctor
    Nov 1, 2025
    1.0
    When you can no longer get what you order from a place there is no reason to return. We won't be back. Ordered three sandwiches, two were kinda right but missing ingredients, the third was marked as the ultimate Italian that we ordered, but was a ham sandwich. All sandwiches were marked wrong on the outside. This is the 2nd time our order has been wrong and the last time we will order from here. Do better.
  • RM
    Raegan Mae
    Oct 29, 2025
    1.0
    This place has turned into a hell hole! Will not be back! Food, service, and the assistant manager were horrible! The assistant manager is disgusting herself and should learn how to talk to people.
  • JR
    jeremiah renner
    Oct 25, 2025
    2.0
    Food was great. But, we walked in as well as two other people and there was no one in the restaurant except maybe one other person. And they don’t even look at us or acknowledge we’re there for about 10 minutes. We had to say something to them, and they weren’t kind and had no sense of urgency. We also did not receive a bag with our order.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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