Dairy Queen Grill & Chill

3.5
1163 reviews
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Business Details

648 State St, New Albany, IN
47150-4734, United States
(812) 944-0247
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
648 State St, New Albany, IN
47150-4734, United States

Hours

Reviews

3.5
1,163 reviews
5 stars
411
4 stars
244
3 stars
195
2 stars
100
1 star
213

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the food, many complained about it being cold, overcooked, or not fresh.

Cleanliness

Multiple reviews highlighted issues with cleanliness in the restaurant, including dirty tables and floors.

Staff Attitude

Several customers noted that staff members appeared disinterested or rude, impacting their overall experience.

Inconsistency

There were numerous mentions of inconsistent food quality and service, leading to customer dissatisfaction.
  • FL
    Frank Lowesr
    2 days ago
    1.0
    Very slow. Went drive thru. Ordered food and blizzards for home. Got blizzards right away. But 20 minutes to get our food. Had to put blizzards in freezer. Very dissatisfied.
  • SH
    Shane Hart
    Oct 31, 2025
    5.0
    A Dairy Queen sausage biscuit has always been a go to of mine. I live in Louisville and every time I go to a Louisville location, my biscuit is over cooked and hard. So I decided to try this location. My biscuit was cooked just right, soft and perfect. Friendly and quick service as well :)
  • G0
    Gabriel (James Blonde 007)
    Oct 29, 2025
    5.0
    They are known for their blizzard for a reason. 10 out 10
  • TM
    Tyler Miller
    Oct 29, 2025
    1.0
    The Manager at this store is the rudest lady ive met in a while. No wonder you work in fast food 😂
  • CD
    Chad Davis
    Oct 14, 2025
    1.0
    Very rude and dishonest. Ordered 2 chicken strips baskets that come with Sundaes. My order was brought out without the sundaes. I was then told that I didn't order any and there are coupons in the bag in exchange. I then look in the bag and no coupons to be found. I enter the restaurant and ask for the sundaes. I am then told again that I didn't order any. The lying drive thru worker then hollered for the manager. The manager yelled from the back "I'm not here I know that guy wants hired I'm not doing any hiring". She then showed her face when she found out it was a disgruntled customer. A shouting match ensued with her defending her employee and overall poor customer service. I wasn't mad about not getting the sundaes, I was mad about getting lied to. I have my own business and would never dream of treating my customers the way they do.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What is the address of Dairy Queen Grill & Chill in New Albany, IN?

Dairy Queen Grill & Chill is located at 648 State St, New Albany, IN 47150-4734, USA.

What are the operating hours of Dairy Queen Grill & Chill?

The restaurant is open Monday to Thursday from 6:00 AM to 10:00 PM, Friday and Saturday from 6:00 AM to 11:00 PM, and Sunday from 7:00 AM to 10:00 PM. It is closed on November 27, 2025, and December 25, 2025.