Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
3.5
1,172 reviews
5 stars
417
4 stars
244
3 stars
195
2 stars
101
1 star
215
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
While some customers enjoyed the food, many complained about cold, overcooked, or incorrect items, as well as issues with cleanliness.
Staff Attitude
Numerous reviews highlighted a lack of professionalism and friendliness among staff, contributing to a negative dining experience.
Operational Issues
The location often ran out of menu items and had problems with order accuracy, leading to customer dissatisfaction.
- NBNoah Borders2 days ago5.0Despite the fact they were understaffed Desiree and marshari, we're very professional, friendly, and made the experience much better. They both deserve raises!
- SMShawn Bell (Shawn The Assassin Manic)5 days ago5.0Manager named Alexis is very attentive and helpful in regards to menu items and very professional in compared to previous experiences with other former managers at this location. He truly made my experience worth coming back and is extremely helpful and ensures Guest have pleasant ordering experience. Thank you alexis
- MMmac manDec 31, 20251.0Ordered 2 for 5 (tenders) asked to pull up and wait and wait and wait and wait. Wait still waiting. Hold on…. Nope still waiting.
- KKKing KrabDec 28, 20252.0Half the employees are solid and the other half don’t know what is supposed to be in each combo meal and hate the job.
- AKAM kittyDec 15, 20253.0Floor is always sticky never any condiments and the wait in the drive through can be super long but it’s the only decent burger in New Albany the fries have been really soggy for the last year or so though
Frequently Asked Questions About Dairy Queen Grill & Chill
What is the address of Dairy Queen Grill & Chill in New Albany, IN?
Dairy Queen Grill & Chill is located at 648 State St, New Albany, IN 47150-4734, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Thursday from 6:00 AM to 10:00 PM, Friday and Saturday from 6:00 AM to 11:00 PM, and Sunday from 7:00 AM to 10:00 PM. It is closed on November 27, 2025, and December 25, 2025.
Does Dairy Queen Grill & Chill offer breakfast?
Yes, Dairy Queen Grill & Chill serves breakfast as part of its menu.
What are some popular menu specialties at Dairy Queen Grill & Chill?
Popular specialties include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes, malts, and DQCakes.com offerings.
Is seating available at Dairy Queen Grill & Chill?
Yes, the restaurant offers seating for customers, including high chairs and booster seats for children.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, welcoming children, and is wheelchair accessible with restrooms available.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, the location features a drive-thru for convenient ordering and pick-up.
Can I order online from Dairy Queen Grill & Chill?
Yes, you can place pickup orders online at https://www.dairyqueen.com/en-us/order/pickup/n/40415/.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Shawn's Southern BBQ for barbecue dining, Marathon Gas for fueling your vehicle, and RockItCoin Bitcoin ATM for financial services.
How can nearby businesses like PC Home Center and Mike's Treasures enhance my visit to Dairy Queen Grill & Chill?
After enjoying a meal, you can shop for home supplies at PC Home Center or find deals at Mike's Treasures discount store, both close to Dairy Queen Grill & Chill.