Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Dairy Queen Grill & Chill
3302 Kamer Miller Rd, New Albany, IN
47150-9300, United States
Hours
Reviews
4.1
730 reviews
5 stars
369
4 stars
190
3 stars
109
2 stars
23
1 star
39
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and attentive service, with many highlighting specific staff members for their exceptional hospitality.
Food Quality
Feedback on food quality was mixed; while some enjoyed their meals, others reported issues with freshness and preparation, particularly with chicken strips and biscuits.
Cleanliness
The restaurant was generally noted for its cleanliness, although some reviews mentioned inconsistencies in maintaining a tidy environment.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices relative to food quality, feeling that the value did not meet their expectations.
Consistency
While many customers reported positive experiences, there were mentions of declining service and food quality over time, indicating inconsistency.
- ADAshleigh Skaggs (FierceLeigh Dramatic)Oct 15, 20252.0The service was great. The girl at the drive through was friendly and held a conversation but the food quality was atrocious. I got a 4 piece chicken strip basket and 1 was completely inedible.There was practically no chicken in them at all. I got a mini heath blizzard that had one bite of heath in it, and a few chocolate pieces. I wish I was kidding. The quality of their food is atrocious.
- SJSteven JohnsonSep 17, 20255.0You really can't beat dairy Queen's biscuit and gravy and they are running a $4 combo special but, they failed to tell you that it's only a half order of biscuits and gravy. I mean you can go to McDonald's and get that if you use their receipts and use their seven digit code at the top of the receipt.
- PMPaige MartinAug 7, 20255.0The BEST DQ. Other Dairy Queens need to take note of this location. Employees are friendly, food is always hot, and fries are salted perfectly. Highly recommend this location.
- CDCatrina DavisJul 8, 20253.0It's fast food. Thought it was cool that you can get the gravy for strips as a dipping sauce
- CCcjw314Jul 5, 20252.0Not sure why it would take 10 minutes to respond to a customer standing at your dine-in counter, but... I can and will happily take my business elsewhere. 🤷🏼♂️
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as a fast-food chain.
What are the regular operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open Monday through Saturday from 5:30 AM to 11:00 PM, and on Sunday from 7:00 AM to 11:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
What amenities and services are available at Dairy Queen Grill & Chill?
The location offers outdoor seating, indoor seating with high chairs and booster seats, free WiFi, restrooms, a drive-thru, and is wheelchair accessible. It is family-friendly and good for kids.
Does Dairy Queen Grill & Chill serve breakfast?
Yes, Dairy Queen Grill & Chill serves breakfast.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/41539/.
Is there a mobile app for exclusive deals from Dairy Queen Grill & Chill?
Yes, you can download the Dairy Queen app from https://www.dairyqueen.com/app for exclusive deals.
What nearby places can I visit near Dairy Queen Grill & Chill if I'm in the area?
Nearby places include additional Dairy Queen locations, Wash N Shine and Wash-N-Shine Carwash for a quick car wash, and Especially Pets for pet services.
Are there any schools near Dairy Queen Grill & Chill?
Yes, the New Albany Floyd County Consolidated School Corporation, an elementary and public school, is located nearby, which may be convenient for families visiting the area.
Can real estate services be found near Dairy Queen Grill & Chill?
Yes, multiple real estate agents and services such as Glenn Hockersmith, Schuler Bauer Real Estate Services ERA Powered, and others are located nearby, useful for anyone interested in local property matters.