Chipotle Mexican Grill

2.8
318 reviews
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Business Details

2133 State St, New Albany, IN
47150, United States
(812) 920-4463
https://locations.chipotle.com/in/new-albany/2133-state-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4384
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About

Mexican Restaurant
Chipotle New Albany - IN is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2133 State St, New Albany, IN
47150, United States

Hours

Reviews

2.8
318 reviews
5 stars
99
4 stars
35
3 stars
21
2 stars
41
1 star
122

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers complained about small portion sizes, often feeling they received less than expected for the price paid.

Food Quality

Numerous reviews highlighted issues with food quality, including burnt meat, cold food, and stale chips.

Customer Service

Several customers reported poor customer service, including rude staff and lack of assistance.

Pricing

Many reviews indicated that customers felt the prices were too high for the quality and quantity of food received.

Cleanliness

Some customers noted that the restaurant was dirty and poorly maintained, affecting their overall experience.
  • SB
    shannon bradley
    5 days ago
    4.0
    The drive thru staff are great. Food is good. The cost can add up fast, but you can usually get two meals out of one order. They are large. Food is fresh and tasty.
  • EE
    Ethan
    Jan 4, 2026
    1.0
    Sucks. Chips not included
  • DA
    Daniel Allen
    Jan 3, 2026
    5.0
    Aiden went above and beyond to make sure our experience was awesome! He deserves a raise and promotion! Thanks so much Aiden 🙏💯
  • AE
    Alex Eichenberger
    Dec 27, 2025
    1.0
    Thought it was a drive through but realized that it was online pickup lane, so I just stayed in the lane and ordered on my phone and was given attitude when I explained to the worker what I was doing, mind you nobody was behind me. Somehow the bowl I ordered ended up being $15, just for it to be given to me MAYBE half full and completely overpowered by the salsa, with a super chewy piece of steak that I literally had to spit out. I live in this area so I’ve been here before and it’s been fine at other times, so it’s probably just the staff that I dealt with. Being given an attitude with no provocation is one thing, but $15 for a bowl that not only didn’t taste great but was barely half full is highway robbery. I wish I would have taken a photo to prove how little food I was given.
  • KM
    Kimberly Melton
    Dec 22, 2025
    5.0
    the worker who served me was super cute
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in New Albany, IN offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

Where is Chipotle Mexican Grill located in New Albany?

The restaurant is located at 2133 State St, Floyd, New Albany, IN 47150.