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Brand Certified

Chipotle Mexican Grill

2.8
(321 reviews)

Business Details

2133 State St, New Albany, IN
47150, United States
(812) 920-4463

About

Mexican Restaurant
Chipotle New Albany - IN is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2133 State St, New Albany, IN
47150, United States

Hours

Reviews

2.8
321 reviews
5 stars
99
4 stars
35
3 stars
21
2 stars
42
1 star
124

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported that portion sizes were small and inconsistent, often feeling shortchanged for the price paid.

Food Quality

Numerous reviews highlighted issues with food quality, including burnt or undercooked items, stale chips, and overall dissatisfaction with taste.

Customer Service

Customer service experiences varied, with some praising staff while many others reported rudeness, lack of attention, and poor handling of complaints.

Pricing Concerns

Several customers expressed that prices were too high for the quality and quantity of food received, leading to feelings of being overcharged.

Cleanliness Issues

Multiple reviews mentioned cleanliness problems within the restaurant, including dirty tables and a messy drink area.
  • LT
    Logan Tekin
    1 day ago
    1.0
    Went in made a bowl and changed my mind. Everything look disgusting and has been sitting there for 4+ hours. Lettuce browning. Black beans are mushy kind of refried texture. Guy said ohhhhhhhkay like I was weird for not wanting to eat at the chum bucket. I’ll take the 20 min drive to veterans parkway thanks
  • NK
    Nolan Kennedy
    Feb 10, 2026
    2.0
    I’m a regular goer, (about once a week) and I went in today for a bowl and got 2 1/2+ scoops of rice which I wish I got every time, I was happy about the rice portion(almost to much but not complaining). But then I order the regular chicken and the container of it was basically empty and I at most got 1/2 a scoop of chicken. I normally get at minimum twice the amount I got tonight and I think the guy doing my bowl was new because I order the chicken el pastor on the side and he tried putting it in the small clear plastic cup instead of the larger cup it’s supposed to come in and I asked politely about it and he said “oh yeah I forgot” but just put the portion from the cup in the bigger container. Not happy with this experience. I’m sticking with chipotle for now but if this guy is doing my bowl and portions it like this or someone else portions it like this again I might have to switch over to qdoba.
  • SB
    shannon bradley
    Jan 7, 2026
    4.0
    The drive thru staff are great. Food is good. The cost can add up fast, but you can usually get two meals out of one order. They are large. Food is fresh and tasty.
  • DA
    Daniel Allen
    Jan 3, 2026
    5.0
    Aiden went above and beyond to make sure our experience was awesome! He deserves a raise and promotion! Thanks so much Aiden 🙏💯
  • AE
    Alex Eichenberger
    Dec 27, 2025
    1.0
    Thought it was a drive through but realized that it was online pickup lane, so I just stayed in the lane and ordered on my phone and was given attitude when I explained to the worker what I was doing, mind you nobody was behind me. Somehow the bowl I ordered ended up being $15, just for it to be given to me MAYBE half full and completely overpowered by the salsa, with a super chewy piece of steak that I literally had to spit out. I live in this area so I’ve been here before and it’s been fine at other times, so it’s probably just the staff that I dealt with. Being given an attitude with no provocation is one thing, but $15 for a bowl that not only didn’t taste great but was barely half full is highway robbery. I wish I would have taken a photo to prove how little food I was given.

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