Arby's

3.7
704 reviews
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Business Details

801 Talaina Pl, New Albany, IN
47150, United States
(812) 944-5675
http://www.arbys.com/locations/us/in/new-albany/801-talaina-pl/store-7632
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
801 Talaina Pl, New Albany, IN
47150, United States

Hours

Reviews

3.7
704 reviews
5 stars
277
4 stars
191
3 stars
98
2 stars
56
1 star
82

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, overcooked, or poorly prepared items.

Customer Service

Service experiences varied widely; some praised friendly staff while others reported rudeness and poor handling of orders.

Cleanliness

Multiple reviews highlighted cleanliness issues, including sticky floors and dirty dining areas.

Drive-Thru Efficiency

The drive-thru service was frequently criticized for being slow and inefficient, leading to long wait times.

Management Issues

Several customers suggested that poor management and training were contributing factors to the overall negative experiences.
  • JL
    Jess Lee
    Jan 3, 2026
    5.0
    Larry brought our food out & was so proud of what he cooked ! As he should be ! Welcoming attitude for the morning !! Thanks Larry
  • GC
    Gary Cummins
    Dec 23, 2025
    5.0
    Here's what you need to know: Might have been the best Arby's I've been to in a long time. Friendly staff. Fresh food. Hot potato cakes. Enough said.
  • CT
    Charlie Theory
    Dec 17, 2025
    2.0
    I ordered some sliders. I was given the char broiled ones.
  • AG
    Alicia Green
    Nov 26, 2025
    1.0
    I ordered in drive thru, I got to work and there were old crinkle cut fries mixed with curly fries. I ordered a large curly fry and was told they were cooking them. I’ve called at least ten times and no one has answered. This is unacceptable.
  • JC
    Joe Cornell
    Nov 25, 2025
    3.0
    Honestly every time I only get the poppers and cheese stix. Nothing else the service on nights is splendid through the drive through two dude were very Kool with my poppers and threw in a cheese stix for me to try I had to swing back around like a goof ball to say it was good thanks great service with a smile
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