Brand Certified
Arby's
3.8(1121 reviews)
Certified by Arby's • Mar 01, 2026
Business Details
2119 State St, New Albany, IN
47150, United States
Certified by Arby's • Mar 01, 2026
(812) 944-6625
Certified by Arby's • Mar 01, 2026
http://www.arbys.com/locations/us/in/new-albany/2119-state-st/store-6532
Certified by Arby's • Mar 01, 2026
About
Certified by Arby's • Mar 01, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Mar 01, 2026
Hours
Certified by Arby's • Mar 01, 2026
Reviews
3.8
1,121 reviews
5 stars
450
4 stars
295
3 stars
177
2 stars
72
1 star
127
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food being cold, poorly prepared, or not matching their orders.
Service Issues
Numerous reviews highlighted rude staff, long wait times, and incorrect orders, leading to a negative customer experience.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, impacting their overall impression of the restaurant.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual employees for their friendliness and helpfulness.
- GSGary SteppFeb 6, 20261.0Horrible, food is cold and they can't even give the sauces you ask for. Why spend SIT DOWN RESTAURANT MONEY if you don't get anything close to what you pay for. Never ever going to this location again.
- TCTony CochranFeb 6, 20261.0Never again. Poorly prepared sandwiches. Employees that are more interested in their phones than customers or product quality. No wonder there's rarely any vehicles in the parking lot. I won't go back.
- DLDarrell LoudenFeb 3, 20261.0Worst Arby's experience ever. Lady behind the counter was so rude a lil old lady stood there for at least 5 min her food getting cold just to get a fork. She asked the lady if she had a fork and the lady behind the counter said yes and just walked off ignoring the lil old lady. Another person behind the counter eventually gave her a fork so she can now eat her cold food. Shame customer service is allowed to be this 💩
- ASA Guy Named Something (stonktradomus)Jan 28, 20261.0Please plow and salt your drive-thru like every other restaurant, for God's sake. It's a crucial component of good service.
- OOOddBALLDec 31, 20252.0A little disappointing. I got home and the sandwich I ordered was something else, I dont really know what it was, it didn't taste that good. They forgot the sauce for the jalapeño bites. I live twenty minutes away so I didn't want to go back. I should've checked the bag before I left, that's my fault. I just didn't really enjoy the meal. The kid working the window was nice though.
Brand Certified Facts from Arby's
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Certified March 01, 2026Yext Knowledge Graph
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