Arby's

3.8
1115 reviews
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Business Details

2119 State St, New Albany, IN
47150, United States
(812) 944-6625
http://www.arbys.com/locations/us/in/new-albany/2119-state-st/store-6532
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2119 State St, New Albany, IN
47150, United States

Hours

Reviews

3.8
1,115 reviews
5 stars
449
4 stars
294
3 stars
177
2 stars
72
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported long wait times and incorrect orders, with some experiencing rude staff interactions.

Food Quality

There were numerous complaints about food being cold, poorly prepared, or not matching the menu descriptions.

Cleanliness

While some reviews praised the cleanliness of the restaurant, others noted dirty dining areas and sticky floors.

Positive Staff Interactions

Several customers highlighted friendly and helpful staff members, indicating that service quality varied significantly.
  • OO
    OddBALL
    Dec 31, 2025
    2.0
    A little disappointing. I got home and the sandwich I ordered was something else, I dont really know what it was, it didn't taste that good. They forgot the sauce for the jalapeño bites. I live twenty minutes away so I didn't want to go back. I should've checked the bag before I left, that's my fault. I just didn't really enjoy the meal. The kid working the window was nice though.
  • CD
    Chasity D
    Dec 31, 2025
    4.0
    Usually pretty quick. Hot food. Easy to find on state street. Staff is friendly
  • KL
    Kevin Laswell
    Dec 7, 2025
    3.0
    The crispy fried chicken tasted like fish. You need to change your fry grease more often, or use separate fryers.
  • MO
    mark oberhausen
    Nov 29, 2025
    4.0
    Clean, good value, friendly staff. You can still order face to face with a person. Refill your own drink and ask for extra sauce without additional charges.
  • VL
    Vicki Lemmel
    Nov 6, 2025
    2.0
    Myself and others waited 25-30 minutes for our orders.
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