Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast Restaurant
Welcome to your New Albany Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Normally this restaurant would get 5 stars all the time , but lately they have had some hiccups in their service.
While everyone is super friendly, they have been not checking the orders, and I have never thought about needing to make sure my order was complete.
However last two visits things have not been in the order, 2 times a sandwich was missing, and today the dressing for the salad was missing.
RM
Roshell Moreno
Apr 22, 2026
1.0
We love Chick-fil-A. My husband went today to try out the new location, and the food was horrible—the fries were stale, and so was the chicken. It’s one of my son’s favorite restaurants, but he didn't even want to eat it. And to top it all off, we were short 12 pieces—though when I called, the young woman I spoke to was very polite.
JP
Julian Palmisano
Apr 21, 2026
5.0
I’m a night shift nurse and I stop by this chick fil a on my way home often. Emma has been working in the drive through line the last couple times I’ve been and she’s always so bright and positive. She really brightened my day after a long shift!
WS
WILLIAM S.
Apr 19, 2026
3.0
Quality has slid down hill since the founder has passed, it won't be long and they will be open on Sundays soon. Its not worth the price anymore to me.
DP
Diana Pimentel
Apr 13, 2026
5.0
Love the food but love even better a good service. “Treyson” I hope I got his name right I was having a hard time reading the name tag. He provides customer service that is hard to find in many businesses now a days. His smile and body language showed that he was genuine and respectful. Definitely my new chick fil a location.
Note: Dined there 4/13/26 around 7:30 pm hope he gets recognition for his customer service.
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