McDonald's

2.5
1028 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1540 E Market, Nappanee, IN
46550, United States

Hours

Reviews

2.5
1,028 reviews
5 stars
187
4 stars
135
3 stars
155
2 stars
125
1 star
426

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, particularly from management.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, with some customers expressing disappointment in the freshness and taste.

Inconsistent Experience

While some customers praised quick service and friendly staff, others consistently experienced long wait times and order mistakes.

Cleanliness Concerns

Several reviews highlighted issues with cleanliness in the dining area and restrooms, impacting overall customer satisfaction.
  • SH
    Stephanie H
    Dec 4, 2025
    1.0
    SLOW!!!! You wait FOREVER to get the wrong order. The mcrib is back! So we had to stop. After waiting FOREVER we got our food and headed home. Ummm the mcribs are trash. Usually they are dripping in sauce. These had very very little dribbles. I can not believe how can you mess up a sandwich when all you do is slather it in bbq onions and pickles and wrap it up?
  • CR
    Christy Ray
    Oct 4, 2025
    1.0
    0 for service and drive through bad with attitude. The worker handed me my all food at once. The happy meals had no fries in them. The cheeseburger happy meal one had 3 barbecue sauces in the box. Then as she is giving me everything at once I drop the bag with the fries trying to tell her this isn't all our food. We still needed the nuggets and the chicken. Then I asked to speak to the manager. The manager came and was very rude. I told her about the employee mistakes and the manager argued with me and said she didn't hand my food to me like that. Yeah she did plus forgot half of it. I said can my 2 medium fries that is on the floor be replaced. The manager said no. You need to repay for them so come back through the line. I'm disabled and low money. What a crappie place. Change your policy or get rid of your bad help including managers with attitude. I went to Burger King where you rule to get my fries. They took my money and wanted to repurchase fries. That's shady for a company to that. I'm disabled and low income. Corporate should involved. They are very rude and park every one to think it's faster as well. Half the time the time food is cold. They need to get it together. I go in there all the time and to get treated like this isn't right.
  • BP
    Brianna Pegg
    Sep 24, 2025
    1.0
    NEVER has smoothies or shakes. Employees are always rude!
  • CH
    Colton Honeycutt
    Sep 22, 2025
    3.0
    I’m a super picky person. Especially about food. I tend to steer clear of McDonald in general. Today I stopped in and was amazed. Service was fast and friendly, especially for being 12:30 lunch rush. Food was hot and perfect. I should have gotten a picture, because my burger looked like a commercial. Pretty shocked honestly. Good job. I’m coming back to update this, today changed my mind, when I waited forever in the lobby. Just to get cold burgers, and this sloppy mess. Pretty disappointed.
  • MF
    Michael Fielding
    Sep 4, 2025
    4.0
    I told three employees about two issues and neither one of them got fixed. One of them had a badge that said, “manager.” So, the hand sanitizer on the second entrance door was out of sanitizer. When I told the manager she said, “I didn’t even know there was one out there.” I was like, that’s probably the reason it’s out, lol. Then at the self check out the machine refused to print me a receipt because it was out of paper. I sat around and ate for about 40-60 minutes. These two issues were not addressed. When I got my food I had ordered a that was nice McGriddle. What I got was an English muffin. It was very tasty and the man that corrected my order was on top of his game. Tayton deserves recognition! The other, older female manager, disappointed but, BUT I think she has room for improvement. It’s not the end of the world ma’am but we need to discuss what your responsibilities are and when we should go above and beyond those responsibilities to make flow easier, faster, safer, productive and profitable. If you see a problem, fix it. If it’s not rational to do so immediately, volunteer another employee to do so. Small inconsistencies in the chain add up quickly. Good luck and Godspeed my fellow Americans!

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Nappanee, IN?

McDonald's in Nappanee, IN, is open daily from 5:00 AM to 11:00 PM, except Sunday when it opens at 6:00 AM.

What are the drive-through hours at this McDonald's location?

The drive-through is open Monday through Saturday from 6:00 AM to 11:00 PM and on Sunday from 7:00 AM to 11:00 PM.