Arby's

3.8
566 reviews
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Business Details

1659 E Market St, Nappanee, IN
46550, United States
(574) 773-2782
http://www.arbys.com/locations/us/in/nappanee/1659-e-market-st/store-5658
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1659 E Market St, Nappanee, IN
46550, United States

Hours

Reviews

3.8
566 reviews
5 stars
219
4 stars
165
3 stars
86
2 stars
35
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and long wait times.

Food Quality

Mixed feedback on food quality; while some enjoyed the meals, others reported cold food, incorrect orders, and dissatisfaction with specific items.

Speed of Service

Many customers experienced slow service, particularly in the drive-thru, with some noting that they were asked to pull forward to wait for their orders.

Management Issues

Several reviews mentioned issues with management, including rude behavior from managers and a lack of organization in handling orders.
  • PM
    Paul Mifflin
    Dec 5, 2025
    2.0
    Went through drive Thru just a few minutes ago and the lady there taking orders was obviously impatient. Rolling her eyes and all that. Wasn't that busy either and was asking just a simple question as well. Was supposed to have an interview here on Monday but now I don't think I will be coming due to that
  • BH
    Bryan H
    Oct 12, 2025
    1.0
    Waited 30 minutes for a sandwich and drink. Horrible.
  • IC
    Ian Campbell
    Sep 30, 2025
    2.0
    Yall forgot my ranch 5 times now...
  • CC
    CoolStoryBro
    Sep 12, 2025
    2.0
    I like Arby’s but it is a little weird that I always have to pull forward and wait because they don’t have the stuff I order ready. Also the drive thru person made fun of me for ordering a bunch of sides. 🥺 As a vegetarian I like Arby’s because they have a lot of side options so it just kinda sucked to hear them making me feel bad. Everything else is okay though I guess.
  • DE
    Damian Elliott
    Sep 3, 2025
    4.0
    Good
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