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McDonald's

3.5
(1691 reviews)

Business Details

515 Ridge Rd, Munster, IN
46321, United States
(219) 836-1969
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
515 Ridge Rd, Munster, IN
46321, United States

Hours

Reviews

3.5
1,691 reviews
5 stars
583
4 stars
401
3 stars
293
2 stars
128
1 star
286

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-30 minutes for orders, both in drive-thru and curbside.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.

Staff Attitude

Feedback indicated a lack of professionalism and courtesy among staff, with several customers experiencing rude behavior and poor customer service.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the dining area and overall cleanliness issues.

Food Quality

Customers expressed disappointment with the quality of food, including overcooked items and inconsistent freshness.
  • EB
    Ella Blackwood
    4 days ago
    2.0
    i ordered a small mc flurry with extra oreo and fudge . these workers ration the food like it personally comes out their pay checks. I ate the first layer and everything else is just vanilla icecream , what is that ? is it not an oreo mc flurry ? they don't even bother to mix it up or put enough so that's it's not just vanilla icecream with a sprinkle of oreo
  • AT
    A Taylor
    6 days ago
    1.0
    Waited over 10 mins at curbside for 1 burger. They never came out so I went in & had to wait another 15 mins! They never apologized or offered anything for the inconvenience. This is the worst McDonald's EVER!
  • PW
    Phaderia Wallace
    Feb 9, 2026
    5.0
    The manager personally brought my food to the car. I could tell she was serious about her career. My food was made fresh. I appreciate it so much. Thank you.
  • LB
    Lisa Berrios
    Feb 5, 2026
    5.0
    Ana is always kind to me and my family she has patience and great customer service we need more people like her in this world
  • MG
    Marissa Goldman
    Feb 1, 2026
    1.0
    I placed a mobile order and accidentally selected counter pickup instead of drive through. When I arrived at the drive through, I was told I could still pick up my order there. At the first window, I was told I did not need a receipt and could proceed to the next window to receive my food. At the second window, the employee refused to give me my order and called over a manager. The manager, who later identified himself as Mike, spoke to me rudely and stated he was “too busy for this” and instructed me to come inside. I went inside and received my food. When I asked for the manager’s name and the corporate contact information, no one could provide it. Eventually, the manager approached me and said his name was Mike and told me to “tell corporate that he was busy.” Mistakes happen, and I understand how fast paced food service can be. However, the lack of professionalism, clear communication, and basic courtesy was disappointing. A simple explanation or calm resolution would have avoided the situation entirely.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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