Papa Johns Pizza

3.5
332 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Muncie, IN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Muncie pizza for any occasion. Call us for pizza delivery in Muncie or stop by 2123B South Madison Street for carryout to order the best pizza in Muncie, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2123B South Madison Street, Muncie, IN
47302, United States

Hours

Reviews

3.5
332 reviews
5 stars
145
4 stars
61
3 stars
32
2 stars
17
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude staff and poor customer service experiences, particularly with management.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Delivery Issues

Numerous reviews highlighted delays in delivery times, with some customers waiting over two hours.

Food Quality

Mixed feedback on food quality; while some enjoyed the pizza, others reported undercooked or poorly made items.

Staffing Problems

Several reviews mentioned understaffing, leading to long wait times and poor service.
  • RR
    Riley
    Nov 7, 2025
    1.0
    Absolutely disgusting of a place. Workers didn’t give the time of day to any of us or other customers in there.
  • CH
    Craig House
    Nov 7, 2025
    1.0
    Original crust is basically thin crust. Cannot follow basic instructions asked for square cut... satisfied at all!
  • KJ
    Karen Johnson
    Nov 2, 2025
    1.0
    Called in an order(to a forien call center) told them "12 Works pizza- with very little or no sausage. Husband brings it out - regular sausage. I take back in- tell the manager it was wrong again. Told her "no sausage. Took it to the car to eat. Opened up the box... no pepperoni, take it back in.The manager was outside on her smoke break. Sends the girl back in to tell me, that she made it pepperoni because that what I said. She stays outside smoking. Finally come in, walks right by me. Never said one word to me. But has the other worker tell me. They wouldn't remake it and refused to give me my money back. I got a wipe , stood at the side of the counter- I took every piece of sausage and left it set on the counter. I finally got through to the store. She gets rocky and tells me she made it right. They do not offer refunds and she wouldn't remake it. Few choise words said. So I hung up on her! Food- made incorrect Service- was the worst I've ever seen The atmosphere - 0 I'ts carry out only. The condition of the store was discusting. Food on the floor- and prefolded boxes stacked on the floor. Not 1 time did I see any one wash their hands or put on gloves ,after coming back in from the smoke break. Tomorrow, I will call and finish the complaint. There should really be a dress code , and how one should present their self. The manager should be the one to set the image of how one should dress and to make sure the employees have an idea of how to handle customer service. * there is no where to sit and eat. This business deserves-0 stars, but in order to post you had to choose a number.
  • JP
    Jeremy Perry
    Oct 27, 2025
    5.0
    Just a basic Papa John's. Staff was kind and helpful.
  • MR
    Morgan Reilly
    Oct 21, 2025
    1.0
    waited for 30 minutes after the app told me it was ready with the tracking app, no one out of the four people in the store came and did their job. Most of them were just standing around.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Muncie, IN?

Delivery is available Monday through Thursday and Sunday from 10:00 AM to 12:00 AM, and on Friday and Saturday from 10:00 AM to 1:00 AM.

Can I order food for carryout from Papa Johns Pizza in Muncie?

Yes, carryout is available daily from 10:00 AM to 11:30 PM, and until 12:30 AM on Fridays and Saturdays.