Customers praised the deliciousness of the food, particularly the burgers and ice cream, but there were complaints about cold and old-tasting items.
Service Speed
Many reviews highlighted slow service, especially in the drive-thru, with some customers experiencing long wait times for their orders.
Customer Service
The staff received mixed feedback; while some were described as friendly and attentive, others were noted for poor service and mistakes with orders.
Cleanliness
The restaurant was frequently mentioned as clean, with some customers appreciating the cleanliness of the dining area and bathrooms.
Order Accuracy
Several customers reported issues with incorrect orders, including missing items and wrong food being served.
AM
Ashley Moore
Oct 13, 2025
5.0
The food is delicious, if fresh! the service is pretty slow and I don’t really know about that atmosphere because I just go through the drive-through.
AN
Amber NH
Jun 21, 2025
1.0
Terrible service today.
Very slow
Slushie was literally liquid 🫟
I very upset that I am still sitting in drive thru waiting on my food .. order was placed at 1043 and the only thing they managed to bring me was my ice water.. OMG they finally brought me my food it's 1056am. Slushie machine is down ...thank goodness they offered a replacement
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the main specialties offered at Dairy Queen Grill & Chill in Muncie?
Dairy Queen Grill & Chill specializes in Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes and malts, and DQCakes.com.
Where is Dairy Queen Grill & Chill located in Muncie?
It is located at 3820 W Bethel Ave, Muncie, IN 47304-5438, USA.
What are the operating hours of Dairy Queen Grill & Chill in Muncie?
The restaurant is open every day from 10:00 AM to 10:00 PM.
Does this Dairy Queen location offer a drive-thru and outdoor seating?
Yes, it offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, welcomes children, has high chairs, wheelchair accessibility, restrooms, and free WiFi.
How can I place an order for pickup at this Dairy Queen?
You can order for pickup through their online ordering system at https://www.dairyqueen.com/en-us/order/pickup/n/13455/.
Are there any exclusive deals available for customers at Dairy Queen Grill & Chill?
Yes, by downloading the Dairy Queen app at https://www.dairyqueen.com/app, customers can access exclusive deals.
What nearby restaurants are close to Dairy Queen Grill & Chill where I could grab a meal before or after my visit?
Nearby restaurants include Jimmy John's, First Wok (Chinese and Asian cuisine), Burger King, McDonald's, Pizza Hut, Five Guys, Pardon My Cheesesteak, and IHOP for breakfast and brunch.
Are there other ice cream shops near Dairy Queen in Muncie that I could visit?
Yes, nearby ice cream shops include Another Dairy Queen location, Incredible Yogurt, The Sweet Shop, and Mancino's Sweet Shop.
What accommodations are available near Dairy Queen Grill & Chill if I’m visiting Muncie?
Close to Dairy Queen are the Fairfield Inn & Suites by Marriott Muncie and the Baymont by Wyndham Muncie Near Ball State University, offering comfortable lodging options.