Mixed reviews on food quality; some customers enjoyed fresh and hot items, while others received cold or old-tasting food.
Service Speed
Service speed is a common concern, with many customers reporting long wait times, especially in the drive-thru.
Customer Service
Customer service received positive feedback for friendliness and attentiveness, though there were instances of poor service and order mistakes.
Cleanliness
The restaurant is frequently noted for its cleanliness, with many customers appreciating the tidy dining area.
JR
Jordan Rhodes
2 days ago
5.0
Made a spur of the moment decision to pick up some treats to take home. Despite being mid-January and 30° outside, this DQ was busy! There were a few cars in the drive thru line so we parked and went in. There were multiple tables full and 3 groups in line in front of us. The crew that was working in there tonight was on top of it. The man at the register was focused and polite, and also very detail oriented (customer in front of us gave him a pickup name, and the employee made sure to clarify the name since there were 2 pickup orders with similar names). Someone who I assume was a manager type employee was off to the left working on some sort of food prep, and as soon as she noticed that there were more than a couple of people in line she quickly finished up and came right out to the register - smiling, helpful, just actually seemed happy.
We ordered one hot food item and 6 ice cream items and everything was ready quickly. The assumed manager woman even came out when our order was up to offer to assist with lids and getting everything ready to go.
Every item was made exactly as ordered. Excellent service and product tonight.
WT
Will T
Dec 9, 2025
4.0
Overall a clean and orderly dairy Queen with everything you could expect.
AM
Ashley Moore
Oct 13, 2025
5.0
The food is delicious, if fresh! the service is pretty slow and I don’t really know about that atmosphere because I just go through the drive-through.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the main specialties offered at Dairy Queen Grill & Chill in Muncie?
Dairy Queen Grill & Chill specializes in Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes and malts, and DQCakes.com.
Where is Dairy Queen Grill & Chill located in Muncie?
It is located at 3820 W Bethel Ave, Muncie, IN 47304-5438, USA.
What are the operating hours of Dairy Queen Grill & Chill in Muncie?
The restaurant is open every day from 10:00 AM to 10:00 PM.
Does this Dairy Queen location offer a drive-thru and outdoor seating?
Yes, it offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, welcomes children, has high chairs, wheelchair accessibility, restrooms, and free WiFi.
How can I place an order for pickup at this Dairy Queen?
You can order for pickup through their online ordering system at https://www.dairyqueen.com/en-us/order/pickup/n/13455/.
Are there any exclusive deals available for customers at Dairy Queen Grill & Chill?
Yes, by downloading the Dairy Queen app at https://www.dairyqueen.com/app, customers can access exclusive deals.
What nearby restaurants are close to Dairy Queen Grill & Chill where I could grab a meal before or after my visit?
Nearby restaurants include Jimmy John's, First Wok (Chinese and Asian cuisine), Burger King, McDonald's, Pizza Hut, Five Guys, Pardon My Cheesesteak, and IHOP for breakfast and brunch.
Are there other ice cream shops near Dairy Queen in Muncie that I could visit?
Yes, nearby ice cream shops include Another Dairy Queen location, Incredible Yogurt, The Sweet Shop, and Mancino's Sweet Shop.
What accommodations are available near Dairy Queen Grill & Chill if I’m visiting Muncie?
Close to Dairy Queen are the Fairfield Inn & Suites by Marriott Muncie and the Baymont by Wyndham Muncie Near Ball State University, offering comfortable lodging options.