Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and slow service.
Food Quality
Food quality is inconsistent; some customers enjoy fresh and hot meals, while others receive cold or incorrect orders.
Cleanliness
The restaurant is generally reported as clean, but there are concerns about hygiene practices among some staff.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Overall Experience
While some customers have positive experiences and enjoy the food, many express frustration over service delays and order issues.
DH
Deanna Hunt
Dec 6, 2025
5.0
Always great service and the food is great.
KB
Katherine Burkett
Sep 30, 2025
3.0
Ordered to go from this location which is maybe a 3 minute drive from my house and the food was COLD the cheese wasn't even melted on my burger, and there were literal chunks of onion not cut on both burgers I ordered.
TF
Tabatha Fuller
Aug 14, 2025
5.0
DQ is always spot on with our order. Love using their app too.
JR
Jose Reynoso
Mar 14, 2018
1.0
It had snowed today and the manager refused to honor the stores buy one get one blizzard on a snow occurrence. We still proceeded to order and our blizzards were lacking the normal amount of topping. Terrible experience and horribly dirty inside. Do your self a favor and drive the extra 2 miles to W Bethel
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Muncie?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 9:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and ice cream cakes.
Does Dairy Queen Grill & Chill provide drive-thru and outdoor seating options?
Yes, they have a drive-thru as well as outdoor seating available for customers.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the location welcomes families and is good for kids, offering high chairs and family-friendly services.
Does this Dairy Queen location offer free Wi-Fi and restrooms for customers?
Yes, they provide free Wi-Fi and have restrooms available on site.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can place a pickup order online via their official website at https://www.dairyqueen.com/en-us/order/pickup/n/41282/.
Are there any special deals or rewards programs offered by Dairy Queen Grill & Chill?
Yes, by downloading the Dairy Queen app, customers can access exclusive deals and participate in mobile ordering and rewards.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit nearby places such as Munsee Lanes for bowling and recreation, Ro-Jac's bar and pub, or ALDI USA for grocery shopping, making your visit more convenient and fun.
Is there a convenient car rental service near Dairy Queen Grill & Chill?
Yes, Enterprise Rent-A-Car is located nearby, providing car and truck rental services for your convenience.
Where can I find a nearby gas station close to Dairy Queen Grill & Chill?
You have several options including ARCO, Marathon Gas, and Village Pantry, all located close to Dairy Queen Grill & Chill for your fueling needs.