Told employee 2 times fresh hot fries please because they were just warm a little last time. He said they will be. Again, no hot fries after checking them when we got in car. Back inside again, want fresh hot fries. He was hateful, there they are hot now. I said yes, now they are. Told manager, long black hair in tail, her response, well I'm training new workers, nothing I can really do about it. Seriously? Teach them how to heat up food, apologize when needed & be more professional! No apologies from anyone. No more coming back from New Castle. 20 miles for cold food! Rude & unprofessional! Oh & thanks for the fresh hot food after finally understanding we just wanted our food hot.
AL
Ambernicole Larner
Mar 31, 2026
5.0
I love their ice cream, but I think for a cone.It's so overpriced it's ridiculous
DY
Duane Y.
Mar 13, 2026
4.0
I decided to revisit my childhood, and ordered a small Cherry dipped cone. Wonderful!
CP
C. Porter
Feb 14, 2026
5.0
Ordered 2 kids meals and 2 combos. Perfect and on point!! A+
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