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Brand Certified

Arby's

3.9
(593 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
330 State St, Mount Vernon, IN
47620, United States

Hours

Reviews

3.9
593 reviews
5 stars
253
4 stars
158
3 stars
85
2 stars
41
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted unprofessional and rude behavior from staff, particularly mentioning a specific employee.

Cleanliness

Customers frequently reported dirty tables, sticky floors, and unsanitary conditions in the bathrooms.

Food Quality

While some customers praised the food as tasty and fresh, others complained about cold or old food, and issues with food preparation.

Parking Concerns

Several reviews noted problems with the parking lot, including potholes and inadequate truck parking.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing satisfaction with service and food, while others reported significant issues.
  • SM
    Samantha Moore
    4 days ago
    1.0
    My chicken was very small and way over done. And the kids chicken meal way no better. 30 dollars of food and it was horrible. I took one bit on the chicken and 20 mins later it upset my stomach and threw it up that is how horrible it was. Will ever go back.
  • RR
    Rusty
    Feb 16, 2026
    5.0
    Nice people
  • JH
    Jenny Harris
    Dec 29, 2025
    1.0
    The employee by the name of Heather is very unprofessional. I was waiting on my food and she was yelling curse words and slurs. All whilst slamming things around. Well that was just my first visit. I went tonight and once again she was very rude and unprofessional. Giving me nasty looks and snarks because she simply had to do her job. This women needs to be fired as she is like this very interaction and is also very rude to her coworkers.
  • HF
    Hailey Fals
    Dec 16, 2025
    2.0
    Went through the drive thru got the roast beef meals. My drink was flat and tasted like an alcoholic drink. Get home half way through my sandwich there was a long black hair. Only reason I’m giving 2 stars is because my boyfriend was happy with his food.
  • CS
    Christine Schmidt
    Oct 2, 2025
    2.0
    Was here an hour after opening. Staff so busy talking with each other they neglected the store. Dirty tables and floor so sticky my shoes stuck. Ketchup all over trash cans. One other person inside. One employee was talking or yelling the entire time.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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