McDonald's

3.2
1385 reviews
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Business Details

726 West Broadway, Monticello, IN
47960, United States
(574) 583-8030
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
726 West Broadway, Monticello, IN
47960, United States

Hours

Reviews

3.2
1,385 reviews
5 stars
379
4 stars
253
3 stars
276
2 stars
152
1 star
325

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of orders being incorrect or poorly handled.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Feedback varied on food quality, with some customers receiving cold or poorly prepared items, while others enjoyed fresh and hot meals.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms.

Service Speed

Customers frequently complained about slow service, particularly during busy times, with long wait times for food.
  • PW
    Pam Whitaker
    1 day ago
    1.0
    I come to our local Monticello McDonald’s, maybe twice a year because service is absolutely the worst Today is my second time being here for 2025. I ordered a Double cheeseburger only I drove forward and I paid And I drove forward to the second window to pick up my order for them to ask me to please pull up and wait for my food. Not trying to be disrespectful, but it’s a hamburger joint and All I ordered was one ham hamburger there’s no reason I should have to pull forward and wait.
  • LW
    Luke Wahl
    5 days ago
    4.0
    Surprisingly bright and clean for this typically below average chain, very friendly and well managed staff was hussling through multiple orders nonstop during my hour here, and I noticed many enjoying their lunch. I got a quick order in through the screen, curious why I needed to specify a table number when they were not bringing orders to the table? I really wish they would modernize the cafe options. Soy milk, lower sugar options, personal cup discounts, and more would give McDonald's a desperately needed fix for some nutritional and modern perks. I did enjoy my caramel macchiato for the value, large size. It is extremely sweet and lacking any balance with espresso. Thankful Monticello has a decent coffee selection!
  • MR
    Ms. Ruth
    Oct 16, 2025
    5.0
    Clean and fast!
  • JB
    Jazmin Brantley
    Oct 13, 2025
    5.0
    Great staff
  • BB
    bret b
    Oct 12, 2025
    3.0
    The man at the cash register had to request a manager for help multiple times before they came to help then She told him to yell louder 3 of us at the register told her he did call for them also the other manager expected man at the register to hand out cups to the people ordering at the kiosks (without having a way to see what they are ordering).
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 726 West Broadway, Monticello, IN?

McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location have a drive-thru service, and what are its hours?

Yes, McDonald's offers drive-thru service from 5:00 AM to 11:00 PM on weekdays and 5:00 AM to midnight on Fridays and Saturdays.